Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,873,995

members

1,265

online

29,074

topics

Top

E-mail "FROM" is Comcast account name (my husband's name) not my name - Part 2

Regular Contributor

E-mail "FROM" is Comcast account name (my husband's name) not my name - Part 2

The Connect app is again putting the wrong name on e-mails sent from a secondary account, using my first name instead of my wife's full name. On my account (primary), the same nonsense is happening (my first name vs. my full name). I have checked everywhere and it looks to be in order, including everything I reported on in another thread a few months ago.

New Poster

Re: E-mail "FROM" is Comcast account name (my husband's name) not my name - Part 2

I am having the exact same problem.  Just spent 1.5 hrs on the phone w/ 3 levels of customer support the other day and they thought they had it fixed, but no.  Not using the app any longer.  This is SO frustrating.

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Discussion stats
  • 1 reply
  • 671 views
  • 0 kudos
  • 2 in conversation