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Delinking Invalid Account

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Delinking Invalid Account

I have an account linked to my username that is empty, invalid, with no services.  Under my same username, I have an account that is valid.  When I tried to login to the MyAccount app, it says that I no longer have any services.  This must be because it is recognizing the random shell account with no services.  I want that invalid account delinked and removed. How do I get this done?

Service Expert

Re: Delinking Invalid Account

msawicki,

 

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.




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Official Employee

Re: Delinking Invalid Account

Hi msawicky, I can assist in removing the old account from the username you use.  I will send you a private message to further assist.

 

Thank you


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