Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,859,645

members

1,641

online

29,188

topics

Top

Current Errors with Xfinity Home Mobile App

Official Employee

Current Errors with Xfinity Home Mobile App

Some customers have recently experienced errors while using the Xfinity Home mobile app.  We believe to have already resolved the source of the error.  (Current posts regarding 21001 errors are likely effected.)

 

I am looking into each post to make sure each individual issue is resolved.

 

Thank you for your patience and sorry for any inconvenience we may have caused.


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

New Poster

Re: Current Errors with Xfinity Home Mobile App

I get error code 11101 when trying to log into acct via app. But only when wifi on and on my home wifi. If I turn off wifi I can log into app via cellular data. Any ideas?
Official Employee

Re: Current Errors with Xfinity Home Mobile App

Hi gemaindir - 

 

I've pulled up your account to look into this.  Can you help me troubleshoot by trying to connect to any website through your mobile browser the next time you experience this error on wifi?

 

Thanks,

 

Rachel


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

New Poster

Re: Current Errors with Xfinity Home Mobile App

I am not getting an error code on the phone app on an android phone but I get a message saying "We're having some trouble logging you in".  If I use the home wifi it says that I am not connected to a network or the message above and then crashes.  It's been like this for 4 days now.

New Poster

Re: Current Errors with Xfinity Home Mobile App

Now I can't even log in via the xfinity website.  I  was able to do that at least until now.....

Official Employee

Re: Current Errors with Xfinity Home Mobile App

Hi poipoi88

 

I apologize for the frustration that this has caused.  We’ve been able to restore service. If you’re still experiencing issues, please PM me, but we expect that users will regain functionality. We’re continuing to work the issue and will post an update if we encounter additional service interruptions. 

 

Thanks,

 

Rachel


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Discussion stats
  • 5 replies
  • 852 views
  • 0 kudos
  • 3 in conversation