Some customers are currently experiencing errors while using the Xfinity Home mobile app. Engineers are actively working to resolve the issue as quickly as possible.
(Current posts regarding 43401 errors are likely effected.)
Thank you for your patience and sorry for any inconvenience we may have caused.
We believe to have addressed the issue causing these errors. Anyone who has experienced error 43401 on 6/25 should now be able to log in successfully. If you are still not able to log in, please let me know & I can investigate further.
Have not been able to login to Xfinity Home for past two days on my iPhone 5 and iPad. Tried reloading the app as suggested and that didn't work. We can access Xfinity Home from my spouse's iPhone 6.
Hi MVelazquez28 -
I pulled up your account & see that a username other than the primary is being used when trying to sign in. This is the source of your error. I will private message you to provide you with the correct username to use when signing in.