Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,857,679

members

491

online

30,004

topics

Top

Comcast Text Messaging not working (Mobile app or online)

Frequent Visitor

Comcast Text Messaging not working (Mobile app or online)

I've called a instant messaged comcast several times on the issue. Every time they create a ticket and say someone will work on in and call me back in 24-72 hours. I call back and they say ticket has been closed, we then trouble shoot and open a new ticket. I called again today and another ticket has been opened CR429513517. I don't have confidence my issue will be resolved.

 

I cannot send or recieve texts, can someone at comcast make sure this ticket is resolved before its closed. I do pay for this service, so I'd like to have it.Capture.PNG

 

 

 

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Discussion stats
  • 0 replies
  • 1235 views
  • 0 kudos
  • 1 in conversation