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Cannot send/receive texts on connect app or xfinity website

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Cannot send/receive texts on connect app or xfinity website

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I don't really use the text option for my phone, but just randomly I hit the text section on my xfinity connect app and noticed there was this screen error.  I decided to try sending & receiving a test text message from and to my cell phone and of course it did not work.  I tried to do the same from my desktop using xfinity's website and nothing.  I contacted customer support about two days ago and was told they needed to send a message to a higher technician for resolution.  

It's not an option I use a lot but I would feel better knowing that something I pay for is working.  

Regular Visitor

Re: Cannot send/receive texts on connect app or xfinity website

I am having this same problem. I can send a text message (to my cell phone #) from the Xfinity Connect app on my phone and I receive it without any problem. But when I reply back to that text (from my cell phone # to my Xfinity Connect #) I never receive it. 

 

What can I do fix this?

 

Thanks in advance for your help.

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