Xfinity plant
Xfinity globe
Community Forum

Can’t download the app on iPhone X

New Poster

Can’t download the app on iPhone X

I am not able to download the app on my iPhone X. I get a pop up that says double click to install but it doesn’t allow me too. My software is up to date... my sister tried with the same phone and got the same response.

Official Employee

Re: Can’t download the app on iPhone X

 

Hi Katyjoe1, can you please tell me what Xfinity app you're trying to download? Have you tried downloading the app on another device other than your IPhone X? Is there an error message that comes up when you try and download the app? 

Official Employee

Re: Can’t download the app on iPhone X

Katyjoe1 -- 

If you see “Double Click to Install” on your iPhone X, all you have to do is double-click the Side button. This will activate Face ID, which is used to confirm the installation of the app.

 

Rachel