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Camera preview did not load

New Poster

Camera preview did not load

Upon starting Xfinity Home app a "Camera preview did not load" message appears and I'm seeing a very old camera preview thumbs from last month. Problem occured after the latest App update. I am running Home version 7.2.6.205272 on a Samsung Note 5 with Android Lollipop 5.1.1. Never had this issue before the update. There were no hardware changes done at my residence whatsoever and no outages. 

Official Employee

Re: Camera preview did not load

Hi oeuro5 - 

 

I've pulled up your account & would like to open up a ticket on your behalf so a tech can reach out and work with you directly.

 

Thanks,

 

Rachel

New Poster

Re: Camera preview did not load

I rolled it back to an older version, now it works! I will wait for the next update, hopefully the problem will be fixed. Thank you

Official Employee

Re: Camera preview did not load

Hi oeuro5 - 

 

I apologize that we haven't been able to resolve this on the newest version of the app.  We're still looking into your account to find the source of this issue.

 

Thanks!

 

Rachel