Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,860,217

members

814

online

29,297

topics

Top

At home only

New Poster

At home only

I can't watch at home only channels on my device even though I am at home.
Service Expert

Re: At home only


Jknight720 wrote:
I can't watch at home only channels on my device even though I am at home.

are you using a desk/laptop or a smart device with the iOS or Android OS systems?




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Official Employee

Re: At home only


Jknight720 wrote:
I can't watch at home only channels on my device even though I am at home.

Ensure you are connected to your in-home XFINITY network (NOT the one called "XFINITY WiFi" which is a public hotspot).  If you own your own equipment, you may need to contact us and have it "added to an outlet on your account" (so we can connect its MAC address with your IP address to confirm you are in-home). If your modem recently got a new IP address (happens occassionally) it can take some time for that data to make its way through our systems but will resolve on its own.  You can get a new in-home check by switching networks (i.e. turn off wifi for a few seconds with the app open, then switch it back on).  Check you phone settings to confirm you are actually on the right network (best to do this while close to your wifi router because some users bounce off their home networks when in distant parts of the home.

 

-ComcastDan


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Discussion stats
  • 2 replies
  • 306 views
  • 0 kudos
  • 3 in conversation