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App error 13502

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App error 13502

Been having problem all day and cannot access my home camera and security. Please fix asap!
Official Employee

Re: App error 13502

Hem19079 - 

 

I apologize for the frustration that this has caused.  We’ve been able to restore service to the Xfinity Home mobile app. If you’re still experiencing issues, please PM me so I can troubleshoot with you directly, but we expect that all users will regain functionality.

 
Thanks,
 
Rachel