Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,874,526

members

898

online

29,162

topics

Top

Airplay ***audio*** streaming disabled in iPad app version 3.9.1

New Poster

Airplay ***audio*** streaming disabled in iPad app version 3.9.1

The 10/13/16 update to the iPad app (v. 3.9.1) has disabled audio streaming to an Airplay speaker. This capability had been supported in all prior versions of the app. I want to make clear that I'm talking about ***audio-only** Airplay streaming, not video streaming (video streaming has never been supported).

 

See the attachment for the error message I now get when trying to stream audio via Airplay. Please fix!

 

Note: Bluetooth audio streaming still works, so I have to assume/hope that Airplay audio streaming was disabled unintentionally.

 

 

New Poster

Re: Airplay ***audio*** streaming disabled in iPad app version 3.9.1

Update: Based on the error message it looks like the App thinks I'm strying to stream video. But as I mentioned, I am only trying to stream audio to Airplay speaker, which worked fine until this update.

Service Expert

Re: Airplay ***audio*** streaming disabled in iPad app version 3.9.1

you mentioned all but which app you were using.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

New Poster

Re: Airplay ***audio*** streaming disabled in iPad app version 3.9.1

This is the Xfinity TV app for iPad, v. 3.9.1, updated on 10/13/16. I am using iOS 10.0.2.

Service Expert

Re: Airplay ***audio*** streaming disabled in iPad app version 3.9.1


toromi wrote:

This is the Xfinity TV app for iPad, v. 3.9.1, updated on 10/13/16. I am using iOS 10.0.2.


for listings 'work' and dvr manager (guide includes favorites already) you might want to try the xfinity TV Remote app. black on white text, fast scrolling, go to settings 'favorites' to quickly set unset favorites.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

New Poster

Re: Airplay ***audio*** streaming disabled in iPad app version 3.9.1

Thanks, but I'm getting this error while watching live TV streams.

New Poster

Re: Airplay ***audio*** streaming disabled in iPad app version 3.9.1

I'm having the same problem and just came across your post. Did you happen to find a solution?
New Poster

Re: Airplay ***audio*** streaming disabled in iPad app version 3.9.1

Same problem.  Has this been fixed in order to stream audio?

IMG_0127.PNG

 

 

 

 

 

Official Employee

Re: Airplay ***audio*** streaming disabled in iPad app version 3.9.1


Pusta wrote:

Same problem.  Has this been fixed in order to stream audio?

 

 

 

 

 

 


I don't believe this issue has been resolved yet. I'll reach out to the technical team to see if there is a path forward to enable AirPlay audio while still blocking video (and if even AirPlaying audio is allowed by our programmer contracts, which is the reason we don't allow AirPlay or Chromecast in general).

 

-ComcastDan


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Discussion stats
  • 8 replies
  • 732 views
  • 0 kudos
  • 5 in conversation