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norton

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Message 1 of 8
235 Views

why is my norton cancelled ?

7 REPLIES
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Message 2 of 8
197 Views

I'm having the same issue. Xfinity was not helpful neither was norton. Both pointed the finger at each other. It is the 3rd time it has happened in a month.

Posted by
Bronze Problem Solver

Message 3 of 8
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Posted by
Security Expert

Message 4 of 8
163 Views

Regardless of whose fault the corrupted data base is (Comcast/Norton) the only way to get it sorted is to ask Norton to verify you are still listed as a Comcast customer and let them correct it:

 

http://forums.xfinity.com/t5/Anti-Virus-Software-Internet/Info-for-customers-receiving-cautions-that...

A veteran - whether active duty, retired, national guard, or reserve - is someone who, at one point in his or her life, wrote a blank check made payable to The 'United States of America', for an amount of 'up to and including my life.'




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Posted by
Security Expert

Message 5 of 8
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http://forums.xfinity.com/t5/Anti-Virus-Software-Internet/Norton-Security-Suite-should-now-be-reacti...

 

 

A veteran - whether active duty, retired, national guard, or reserve - is someone who, at one point in his or her life, wrote a blank check made payable to The 'United States of America', for an amount of 'up to and including my life.'




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
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Posted by
New Poster
  • Congratulations on receiving your first Kudos! Thank you for your meaningful contribution to the forum. May this be the first of many kudos.
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Message 6 of 8
107 Views

Still not working.  This is total BS.  When I put in the  PIN number for Norton to reactivate, it says it is not recognized.

 

This is realy poor communication between Xfnity and Norton on resolving this issue.

Posted by
Norton Expert

Message 7 of 8
86 Views

Hi,

 

We are really sorry for the hassle. We are aware of the situation and have been working on a fix. I request you all to DM me the PINs and I will have them checked with the oncerned team.

 

Thanks

Anirban

Posted by
Norton Expert

Message 8 of 8
65 Views

Hi,

 

I would like to apologize to everyone about the hassle over the past few days. We have rectified the problem at our end. The same should reflect on your end too. In case you are still getting 'subscription cancelled' please DM me the PIN and I will have it manually verified.

 

Thanks

Anirban