Can anyone tell me why Norton quits working on my computer? I can't do updates or scans or anything else and the only solution is to uninstall and reinstall Norton every time this happens which is about 1 to 2 times a week for 5 months now. I called and talked to the Norton experts and they were no help at all, just said it's not normal and keep uninstalling it, so any other suggestions or advice would be appreciated. Thanks!
Normally Norton support can fix your situation, as they have attempted.
You can contact Norton support for NSS at Norton.com/comcast, start a chat support session, report the issue. Please use the CHAT option on the right hand side of the following link. Be sure to ask them to check their data base and see if you are shown as Comcast customer - if you are not in the data base as a customer, all the uninstalls/reinstalls in the world will not permit Norton to comtinue running.
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I am not a Comcast employee. I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help. We ask that you post publicly so people with similar questions may benefit. Was your question answered? Mark it as an accepted solution!
I am not a Comcast employee.
Was your question answered? Mark it as a solution!