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norton

Can anyone tell me why Norton quits working on my computer? I can't do updates or scans or anything else and the only solution is to uninstall and reinstall Norton every time this happens which is about 1 to 2 times a week for 5 months now. I called and talked to the Norton experts and they were no help at all, just said it's not normal and keep uninstalling it, so any other suggestions or advice would be appreciated. Thanks!

Accepted Solution

Re: norton

Hi icetea26,

 

Normally Norton support can fix your situation, as they have attempted. 

 

You can contact Norton support for NSS at Norton.com/comcast, start a chat support session, report the issue.  Please use the CHAT option on the right hand side of the following link.  Be sure to ask them to check their data base and see if you are shown as  Comcast customer - if you are not in the data base as a customer, all the uninstalls/reinstalls in the world will not permit Norton to comtinue running.

 

http://us.norton.com/support/comcast.jsp?pvid=nsce_1&layout=Comcast&product=Norton

 

Let us know if this helps.

 

You can have a look at the following if you desire to try to unnistall/reinstall on your own:

 

http://forums.comcast.net/t5/Security-and-Anti-Virus/How-To-Uninstall-Reinstall-Norton-Security-Suite-after-a-problem/m-p/870735#U870735

 

Please let us know how things go.

 

View answer in context
Security Expert

Re: norton

Hi icetea26,

 

Normally Norton support can fix your situation, as they have attempted. 

 

You can contact Norton support for NSS at Norton.com/comcast, start a chat support session, report the issue.  Please use the CHAT option on the right hand side of the following link.  Be sure to ask them to check their data base and see if you are shown as  Comcast customer - if you are not in the data base as a customer, all the uninstalls/reinstalls in the world will not permit Norton to comtinue running.

 

http://us.norton.com/support/comcast.jsp?pvid=nsce_1&layout=Comcast&product=Norton

 

Let us know if this helps.

 

You can have a look at the following if you desire to try to unnistall/reinstall on your own:

 

http://forums.comcast.net/t5/Security-and-Anti-Virus/How-To-Uninstall-Reinstall-Norton-Security-Suit...

 

Please let us know how things go.

 

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New Poster

Re: norton

What is described here is not really a "solution."  It does not answer the question of why this keeps happening with Norton Security.  I have had the same problem, and it appears to occur more frequently now.