Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,498,082

members

60

online now

1,703,830

discussions

malware

Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Member Since: ‎07-06-2012
Posts: 2
Message 1 of 10 (1,981 Views)

malware

Do I have to do anything else but make sure my anti virus is updated with Xfinity/Comcast???  Is Comcast takng any precautions for its users?

9 REPLIES
Posted by
Security Expert

Member Since: ‎10-28-2003
Posts: 6,179
Message 2 of 10 (1,977 Views)

Re: malware


whs1956 wrote:

Do I have to do anything else but make sure my anti virus is updated with Xfinity/Comcast???  Is Comcast takng any precautions for its users?


Hi whs1956,

 

Keeping your AV updated with Comcast is a good first step - but exactly what do you mean by "is Comcast taking any other precautions for its users?"

 

Comcast is doing  Bot detection, offering CGPS, offering methods to determine if you are safe from DNS Changer (which NSS detects also).

 

If you have specific questons, we'll try to answer them. 

A veteran - whether active duty, retired, national guard, or reserve - is someone who, at one point in his or her life, wrote a blank check made payable to The 'United States of America', for an amount of 'up to and including my life.'





Community Icon
I am not a Comcast employee, I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help.To learn more about XFINITY Forum Expert program click here.
Was your question answered? Mark it as an accepted solution!solution Icon
Did this post help? Why not give it a kudo!!!Kudos Icon
Community Icon
I am not a Comcast employee, I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help.To learn more about XFINITY Forum Expert program click here.
Community Icon
I am an XFINITY Forum Expert and I am here to help. Expert Program
Posted by
Silver Problem Solver

Member Since: ‎02-22-2007
Posts: 6,247
Message 3 of 10 (1,945 Views)

Re: malware

Hello,

Dont use cgps from comcast there are lots of better antivirus programs out there that you can get that are a lot better.

Posted by
Security Expert

Member Since: ‎10-28-2003
Posts: 6,179
Message 4 of 10 (1,858 Views)

Re: malware


reasd wrote:

Hello,

Dont use cgps from comcast there are lots of better antivirus programs out there that you can get that are a lot better.



reasd, I hate to inform you, but CGPS is not an antivirus program.  Norton Security Suite is the only AV offered by Comcast.

A veteran - whether active duty, retired, national guard, or reserve - is someone who, at one point in his or her life, wrote a blank check made payable to The 'United States of America', for an amount of 'up to and including my life.'





Community Icon
I am not a Comcast employee, I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help.To learn more about XFINITY Forum Expert program click here.
Was your question answered? Mark it as an accepted solution!solution Icon
Did this post help? Why not give it a kudo!!!Kudos Icon
Community Icon
I am not a Comcast employee, I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help.To learn more about XFINITY Forum Expert program click here.
Community Icon
I am an XFINITY Forum Expert and I am here to help. Expert Program
Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎01-24-2009
Posts: 1
Message 5 of 10 (1,827 Views)

Re: malware, Does Comcast provide malware?


USAF_E-8_RET wrote:

reasd wrote:

Hello,

Dont use cgps from comcast there are lots of better antivirus programs out there that you can get that are a lot better.



reasd, I hate to inform you, but CGPS is not an antivirus program.  Norton Security Suite is the only AV offered by Comcast.


 

Posted by
Problem Solver

Member Since: ‎09-13-2010
Posts: 336
Message 6 of 10 (1,800 Views)

Re: malware


whs1956 wrote:

Do I have to do anything else but make sure my anti virus is updated with Xfinity/Comcast???  Is Comcast takng any precautions for its users?


You can check https://amibotted.comcast.net to see if we're detecting any infections.

 

We do proactively notify customers if we detect infections, and provide remediation steps whenever possible. You can visit http://xfinity.comcast.net/constantguard/ to learn more - specifically http://xfinity.comcast.net/constantguard/Education/BotAssistance if you're concerned about malware and bots.

 

--
Adam
Comcast National Engineering // Customer Protection Team
Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Member Since: ‎07-06-2012
Posts: 2
Message 7 of 10 (1,695 Views)

Re: malware

Thank you for your reply.  CNN gave everyone a web site www.dcwg.org to detect and fix the virus.  As I am legally blind and use assistive technology to use the computer; it was difficult to go through the pages.  Fortunately, my daughter came over and did the process for me.

Thought it would have been nice for my ISP to send this info on the email.  All the news stations including World News tonight carried the story.

My AV is up to date so I feel I am safe.

Thanks again.

Posted by
Problem Solver

Member Since: ‎09-13-2010
Posts: 336
Message 8 of 10 (1,683 Views)

Re: malware


whs1956 wrote:

Thank you for your reply.  CNN gave everyone a web site www.dcwg.org to detect and fix the virus.  As I am legally blind and use assistive technology to use the computer; it was difficult to go through the pages.  Fortunately, my daughter came over and did the process for me.

Thought it would have been nice for my ISP to send this info on the email.  All the news stations including World News tonight carried the story.

My AV is up to date so I feel I am safe.

Thanks again.


I'm glad you got help! If we had detected that you were infected, we would have notified you numerous ways.

--
Adam
Comcast National Engineering // Customer Protection Team
Posted by
Security Expert

Member Since: ‎11-01-2005
Posts: 3,046
Message 9 of 10 (509 Views)

Re: malware

Reply to two year old thread. Moved to own topic for better visibility.

Posted by
Edited on
‎09-07-2014 10:32 AM

Security Expert

Member Since: ‎11-01-2005
Posts: 3,046
Message 10 of 10 (516 Views)

Re: malware

[ Edited ]

 

 

Locking to prevent further replies.



"Once I talked to the inmates of an insane asylum in Hartford. I have talked to idiots a thousand times, but only once to the insane..."
Mark Twain



Community Icon
I am not a Comcast employee, I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help.To learn more about XFINITY Forum Expert program click here.
Was your question answered? Mark it as an accepted solution!solution Icon
Did this post help? Why not give it a kudo!!!Kudos Icon
Community Icon
I am not a Comcast employee, I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help.To learn more about XFINITY Forum Expert program click here.
Community Icon
I am an XFINITY Forum Expert and I am here to help. Expert Program