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malware

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Message 1 of 10
2,200 Views

Do I have to do anything else but make sure my anti virus is updated with Xfinity/Comcast???  Is Comcast takng any precautions for its users?

9 REPLIES
Posted by
Security Expert

Message 2 of 10
2,196 Views

whs1956 wrote:

Do I have to do anything else but make sure my anti virus is updated with Xfinity/Comcast???  Is Comcast takng any precautions for its users?


Hi whs1956,

 

Keeping your AV updated with Comcast is a good first step - but exactly what do you mean by "is Comcast taking any other precautions for its users?"

 

Comcast is doing  Bot detection, offering CGPS, offering methods to determine if you are safe from DNS Changer (which NSS detects also).

 

If you have specific questons, we'll try to answer them. 

A veteran - whether active duty, retired, national guard, or reserve - is someone who, at one point in his or her life, wrote a blank check made payable to The 'United States of America', for an amount of 'up to and including my life.'




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Posted by
Silver Problem Solver

Message 3 of 10
2,164 Views

Hello,

Dont use cgps from comcast there are lots of better antivirus programs out there that you can get that are a lot better.

Posted by
Security Expert

Message 4 of 10
2,077 Views

reasd wrote:

Hello,

Dont use cgps from comcast there are lots of better antivirus programs out there that you can get that are a lot better.



reasd, I hate to inform you, but CGPS is not an antivirus program.  Norton Security Suite is the only AV offered by Comcast.

A veteran - whether active duty, retired, national guard, or reserve - is someone who, at one point in his or her life, wrote a blank check made payable to The 'United States of America', for an amount of 'up to and including my life.'




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
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Was your question answered? Mark it as an accepted solution!solution Icon
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Posted by
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Message 5 of 10
2,046 Views

USAF_E-8_RET wrote:

reasd wrote:

Hello,

Dont use cgps from comcast there are lots of better antivirus programs out there that you can get that are a lot better.



reasd, I hate to inform you, but CGPS is not an antivirus program.  Norton Security Suite is the only AV offered by Comcast.


 

Posted by
Problem Solver

Message 6 of 10
2,019 Views

whs1956 wrote:

Do I have to do anything else but make sure my anti virus is updated with Xfinity/Comcast???  Is Comcast takng any precautions for its users?


You can check https://amibotted.comcast.net to see if we're detecting any infections.

 

We do proactively notify customers if we detect infections, and provide remediation steps whenever possible. You can visit http://xfinity.comcast.net/constantguard/ to learn more - specifically http://xfinity.comcast.net/constantguard/Education/BotAssistance if you're concerned about malware and bots.

 

--
Adam
Comcast National Engineering // Customer Protection Team
Posted by
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Message 7 of 10
1,914 Views

Thank you for your reply.  CNN gave everyone a web site www.dcwg.org to detect and fix the virus.  As I am legally blind and use assistive technology to use the computer; it was difficult to go through the pages.  Fortunately, my daughter came over and did the process for me.

Thought it would have been nice for my ISP to send this info on the email.  All the news stations including World News tonight carried the story.

My AV is up to date so I feel I am safe.

Thanks again.

Posted by
Problem Solver

Message 8 of 10
1,902 Views

whs1956 wrote:

Thank you for your reply.  CNN gave everyone a web site www.dcwg.org to detect and fix the virus.  As I am legally blind and use assistive technology to use the computer; it was difficult to go through the pages.  Fortunately, my daughter came over and did the process for me.

Thought it would have been nice for my ISP to send this info on the email.  All the news stations including World News tonight carried the story.

My AV is up to date so I feel I am safe.

Thanks again.


I'm glad you got help! If we had detected that you were infected, we would have notified you numerous ways.

--
Adam
Comcast National Engineering // Customer Protection Team
Posted by
Security Expert

Message 9 of 10
728 Views

Reply to two year old thread. Moved to own topic for better visibility.

Posted by
Security Expert

Message 10 of 10
735 Views

 

 

Locking to prevent further replies.



"Once I talked to the inmates of an insane asylum in Hartford. I have talked to idiots a thousand times, but only once to the insane..."
Mark Twain


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