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infinity toolbar dangerous

Posted by
Regular Visitor
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Message 1 of 5
662 Views

why when I click on "download infinity toolbar" on the xfinity website do i get a message saying it is a dangerous?

4 REPLIES
Posted by
Security Expert

Message 2 of 5
632 Views

Hi Phil7724,

 

I have been able to duplicate what you are reporting and will post some images so others know what we are talking about and then escalate this thread so the persons responsible for the download will hopefully take corrective actions:

 

This image is what I get when I attempt the download:

 

Comcst toolbar.PNG

 

 

 

Taking it a step further, I see the following report in regards to trojans being present on the download.

 

 

I have checked with the toolbar download on Virustotal ans symnatec says it is safe - but it still throws the warning from Norton?


Hopefully someone from Comcast security will be able to straighten this out.  Sorry for the inconvenience.

A veteran - whether active duty, retired, national guard, or reserve - is someone who, at one point in his or her life, wrote a blank check made payable to The 'United States of America', for an amount of 'up to and including my life.'




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Posted by
Service Expert

Message 3 of 5
618 Views

USAF_E-8_RET wrote:

Hi Phil7724,

 

I have been able to duplicate what you are reporting and will post some images so others know what we are talking about and then escalate this thread so the persons responsible for the download will hopefully take corrective actions:

 

This image is what I get when I attempt the download:

 

 

 

 

 

Taking it a step further, I see the following report in regards to trojans being present on the download.

 

 

 

I have checked with the toolbar download on Virustotal ans symnatec says it is safe - but it still throws the warning from Norton?


Hopefully someone from Comcast security will be able to straighten this out.  Sorry for the inconvenience.


Sure would have a security specialist check that out as a search in google finds comcasttb.exe an old spam catcher that acted as if compromised.

 

the right link for Norton that itself has a toolbar is http://constantguard.xfinity.com/products-and-services/Norton-security-suite// (have to be signed in at comcast.net). I had to manually install the anniversary win 10 upgrade over previous win10 and it would not install with the Comcast norton security suite installed. (uninstalled it, activated and updated the Microsoft defender). After install of the anniversary edition, installed the Comcast Norton without a problem. no toolbar was 'installed' nor offered other than the standard Norton during my install.




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I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
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Posted by
Security Expert

Message 4 of 5
600 Views

Rustyben - please check you link in you last post - I get a Error 404 when I use it.

 

I use the following link for the Norton Security Suite download:

 

http://constantguard.comcast.net/products-and-services/norton-security-suite/?cid=NET_33_601

 

I can not comment on Comcast NSS install on WIN 10AV, but I installed that update on another system that is running the retail Norton Security Pemium and received no objections to leaving my Norton running?

 

A veteran - whether active duty, retired, national guard, or reserve - is someone who, at one point in his or her life, wrote a blank check made payable to The 'United States of America', for an amount of 'up to and including my life.'




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
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I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
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Posted by
Security Expert

Message 5 of 5
545 Views
Same here. I run the retail version of Norton Security and upgrading to Win 10 Anniversary edition (1607) ran without issue.


"Once I talked to the inmates of an insane asylum in Hartford. I have talked to idiots a thousand times, but only once to the insane..."
Mark Twain


Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon