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how to get rid of Kotver!gen5

Posted by
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Message 1 of 6
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how do you get rid of Kotver!gen5? norton always says that it blocks it but i constantly have to restart my computer.

you would think that they would have a fix.

5 REPLIES
Posted by
Service Expert

Message 2 of 6
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Shedman wrote:

how do you get rid of Kotver!gen5? norton always says that it blocks it but i constantly have to restart my computer.

you would think that they would have a fix.


Take a look here:

 

https://www.symantec.com/security_response/writeup.jsp?docid=2016-112223-3314-99&tabid=3




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Posted by
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Message 3 of 6
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Went to norton sight and checked out the removal for Kotver!gen5. I ran a full system scan and norton power eraser. The Norton pop=up always says that it removed the threat but a re-start of my computer is needed to complete the removal to which I do. Problem is it keeps coming back so I have to go through the same old same old a couple times a day. I don't understand why Norton can't block it before it gets in my system. Surely I'm not the only one that has received this threat! Any advice is welcome !

Posted by
Security Expert

Message 4 of 6
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Hi Shedman,

 

Are you on WIN 8 or 10 by chance?

 

Have you disabled Fast Start?

 

Please see the following:

 

https://community.norton.com/en/forums/windows-881-or-10-and-fast-start-feature-0

 

A veteran - whether active duty, retired, national guard, or reserve - is someone who, at one point in his or her life, wrote a blank check made payable to The 'United States of America', for an amount of 'up to and including my life.'




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Message 5 of 6
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I'm running Windows 7 Home Premium

Posted by
Security Expert

Message 6 of 6
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Perhaps your best help could be found at one of the following mentiond sites:

 

http://forums.comcast.net/t5/Security-and-Anti-Virus/Where-to-Seek-Malware-Removal-Assistance/m-p/88...

A veteran - whether active duty, retired, national guard, or reserve - is someone who, at one point in his or her life, wrote a blank check made payable to The 'United States of America', for an amount of 'up to and including my life.'




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