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hacking where Norton does not catch

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Message 1 of 2
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I have been experiencing hacking issues and no one has been able to help.  It seems that when I type in a site address it re-diirects and I get either an adult game or a woman by the name of Emma 31 asking what I can do for you....(porn).  Please help.  I have taken screen shots of my history as well as a screen shot when she pops up during normal use of my computer.  Xfinity says to call Norton as I have run a complete scan multiple times and nothing was resolved.

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Posted by
Security Expert

Message 2 of 2
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Norton may not be catching the cause, but it does sounds like a hijacker. Posts the erquired logs at one of the sites linked below:

http://forums.comcast.com/t5/Security-and-Anti-Virus/Where-to-Seek-Malware-Removal-Assistance/m-p/88...


"Once I talked to the inmates of an insane asylum in Hartford. I have talked to idiots a thousand times, but only once to the insane..."
Mark Twain


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