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comcastantispy.exe errror on logoff

Posted by
Visitor
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Message 1 of 11
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i have not loaded the Comcast security software but everytime I try to shut my machine down, I get "Access violation at address 00423D88 in module comcastantispy.exe" and it won't shut down until I try it again. How do I get rid of this?

 

10 REPLIES
Posted by
Problem Solver

Message 2 of 11
3,794 Views

Hi m314, not an expert here, but did a google on the error message and found that the .exe is part of the comcast toolbar..  As many of the experts say, "toolbars are evil" remove it..

.

Here is a link I found:

.

http://file.net/process/comcastantispy.exe.html

 

ciao, bj

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Message 3 of 11
3,719 Views

I keep getting an error message when i reboot, or logoff that is related to comcastantispy.exe.  Please fix or tell me how to fix it.  it also prevents changine tabs in explorer and confuses the outlook when you have a goto button in a message or advertisement.  It changes browsers and sometimes just shuts down outlook back to the desktop...............  Something is wrong....

Posted by
Service Expert

Message 4 of 11
3,714 Views

Comcast antispyware is included with the Comcast toolbar.

 

Open up Add Remove programs.

 

Look for CA Realtime Protection.

 

Uninstall it.

 

 And while you are in Add Remove programs, uninstall the Comcast toolbar if it is installed. It's been known to cause issues which clear up after it is uninstalled.




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Posted by
Visitor
Message 5 of 11
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Thank You Queen-Evie! For posting how to get rid of Comcast Antispy.exe!!!!!!!!!   Bill

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Message 6 of 11
3,611 Views

m314 wrote:

i have not loaded the Comcast security software but everytime I try to shut my machine down, I get "Access violation at address 00423D88 in module comcastantispy.exe" and it won't shut down until I try it again. How do I get rid of this?

 


 

Posted by
Security Expert

Message 7 of 11
3,609 Views

Souinds like you have the Comcast Toolbar installed. Use Add/Remove Programs to uninstall it.



"Once I talked to the inmates of an insane asylum in Hartford. I have talked to idiots a thousand times, but only once to the insane..."
Mark Twain


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Posted by
Frequent Visitor

Message 8 of 11
3,385 Views

I am getting the same issue of  "Access violation at address 00423D88 in module comcastantispy.exe",  and this is after i went in and deleted CA realtime Protection from my add and remove hardware.    I looked to make sure i didn't have comcast tool bar and I don't or xfinity (which comcast is called here now).   Any one have any other ideas about this issue? 

Posted by
Security Expert

Message 9 of 11
3,368 Views

Did you reboot after removing the Comcast Toolbar?

 

 

Also check Add/.Remove Programs to see if any other programs starting with 'CA' are installed. Don't remove any yet, but post back here with the info.



"Once I talked to the inmates of an insane asylum in Hartford. I have talked to idiots a thousand times, but only once to the insane..."
Mark Twain


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I am not a Comcast employee, I am a paying customer just like you!
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Posted by
Frequent Visitor

Message 10 of 11
3,361 Views

there are no other programs list with CA ---comcast--Xfinity.  

Posted by
Service Expert

Message 11 of 11
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tch02, I have merged your post here into the one you started about this issue. It's much easier for us to help you when everything about an issue is kept in one place.