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Your Norton Subscription has been canceled

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Message 1 of 11
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This is the response from Norton I just received...

 

Sarojini:   “This is a temporary issue and Norton is aware of the issue. We are working with Comcast to resolve the issue at the earliest. We request you to wait for 24 - 48 hours for us to work on the issue. We are sorry for the trouble that this is causing and for taking up your valuable time. I appreciate your patience throughout and would like to thank you for your precious time.”
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Message 2 of 11
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I got the same message from speaking with Norton tech 72 hours ago. Still not fixed....

Posted by
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Message 3 of 11
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http://forums.xfinity.com/t5/Anti-Virus-Software-Internet/Norton-Security-Suite-should-now-be-reacti...

 

A veteran - whether active duty, retired, national guard, or reserve - is someone who, at one point in his or her life, wrote a blank check made payable to The 'United States of America', for an amount of 'up to and including my life.'




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Message 4 of 11
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A friend of mine in a different city from me got this message and so did I. We both got the messages on 9.9.2017.  HAS NOT BEEN RESOLVED as of 9.12.17

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Message 5 of 11
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Just got done with Norton support..  Rep said problem affects most Comcast customers and problem will be resolved in 24 hours.  My Norton has been disabled for 4 days. Norton should give a warning and grace period before disabling.  This has been going on for years.  The suggested workaround is to install trialware.

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Message 6 of 11
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The UI isn't functioning. All you can see is the attached message. When you click on "options", the only options are to PURCHASE Norton.

norton.jpg
Posted by
Norton Expert

Message 7 of 11
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Hi,

 

Please accept my apologies for all the trouble this has caused. We are aware of the issue and we are working on it on priority. Please DM me the PIN and I will have it checked on my end.

 

Thanks

Anirban

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Message 8 of 11
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I'm having the exact same problems on both home computers.  Called comcast, blamed Norton, called Norton and gave up after being on phone a while waiting.  Just need it reactivated.

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Message 9 of 11
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Still does not work for me, 9-13-17    norton agent just as usefull as usuall   another 48hours....how bout another week, mayb just one more month....comcast should give us a credit for this

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Message 10 of 11
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All devices (4)  are working.  Patch available after running liveupdate.  Maybe there's a fix in the patch so it won't happen again.

Posted by
Norton Expert

Message 11 of 11
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Hi,

 

We have rectified the issue from our end. This should reflect on Norton automatically. If you are still getting 'subscription cancelled' , Please DM me the PIN. I can have it manually verified. 

 

Thanks

Anirban