I had been trying to troubleshoot the start menu/Cortana issue and finally decided to reinstall Windows. Both were working fine up until I restarted to finish the Norton installation. Has anyone else noticed the correlation?
Just my 2¢, but there is a new KB (for Comcast/ISP provided products) for the running of the new Norton Remove and Reinstall Tool in lieu of the Norton Removal Tool - as the instuctions for the NRT lead you to manage.norton.com. which is not associated with Comcast versions of Norton as they do not posess a Norton Account.
I also like to add the following for after the install:
Once installation is complete, open NSS and manually Run LiveUpdate (located on drop-down under Security on left side of main page of NSS) as many times as necessary for it to respond "no updates found". If a reboot is requested, reboot and then continue to Run LiveUpdate until it responds "no updates found" and then reboot one last time. Your installation should now be up to date definition wise and ready for use.
Please let us know how things go.
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I am not a Comcast employee. I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help. We ask that you post publicly so people with similar questions may benefit. Was your question answered? Mark it as an accepted solution!
I am not a Comcast employee.
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