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Why does my Norton Security for my PC keep expiring

Posted by
Visitor
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Member Since: ‎01-19-2017
Posts: 1
Message 1 of 3 (527 Views)

Why does my Norton Security for my PC keep expiring

I thought Norton Secuirty for my PC was free as long as I was a Xfinity customer.

 

2 REPLIES
Posted by
Security Expert

Member Since: ‎10-28-2003
Posts: 6,373
Message 2 of 3 (497 Views)

Re: Why does my Norton Security for my PC keep expiring

Hi Priscillgreen,

 

You may have a situation that is not totally uncommon, where there is a glitch between Comcast's and Norton's data base.

 

Please see the following link or info and be sure to explain to Norton chat that you are a Comcst customer:

 

http://forums.xfinity.com/t5/Anti-Virus-Software-Internet/Info-for-customers-receiving-cautions-that...

A veteran - whether active duty, retired, national guard, or reserve - is someone who, at one point in his or her life, wrote a blank check made payable to The 'United States of America', for an amount of 'up to and including my life.'




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Posted by
Norton Expert

Member Since: ‎11-18-2013
Posts: 1,083
Message 3 of 3 (470 Views)

Re: Why does my Norton Security for my PC keep expiring

Hi,

 

Please use this tool to remove all the existing Norton files www.norton.com/nrt Once done, please follow the instructions here Norton security suite to get Norton installed. Let me know if that helps.

 

 

Thanks

Anirban