Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,625,519

members

42

online now

1,804,791

discussions

Back to Top

Why does my Norton Security for my PC keep expiring

Posted by
Visitor
  • Congrats on Posting your first topic!

Message 1 of 3
539 Views

I thought Norton Secuirty for my PC was free as long as I was a Xfinity customer.

 

2 REPLIES
Posted by
Security Expert

Message 2 of 3
509 Views

Hi Priscillgreen,

 

You may have a situation that is not totally uncommon, where there is a glitch between Comcast's and Norton's data base.

 

Please see the following link or info and be sure to explain to Norton chat that you are a Comcst customer:

 

http://forums.xfinity.com/t5/Anti-Virus-Software-Internet/Info-for-customers-receiving-cautions-that...

A veteran - whether active duty, retired, national guard, or reserve - is someone who, at one point in his or her life, wrote a blank check made payable to The 'United States of America', for an amount of 'up to and including my life.'




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Posted by
Norton Expert

Message 3 of 3
482 Views

Hi,

 

Please use this tool to remove all the existing Norton files www.norton.com/nrt Once done, please follow the instructions here Norton security suite to get Norton installed. Let me know if that helps.

 

 

Thanks

Anirban