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What is ComcastAntiSpy.exe?

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Posted by
Frequent Visitor

Message 1 of 46
39,904 Views

My computer was running heavy so I checked to see what was going on in Task Manager.  A program called ComcastAntiSpy.exe was using 50% of my CPU.  I quick check online says this is not from Comcast and is a major problem.  I want to know what you say.

45 REPLIES
Posted by
Problem Solver

Message 2 of 46
41,882 Views
Solution

Do you have the Comcast toolbar installed if so that is part of the toolbar. You can uninstall the toolbar.

Posted by
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Message 3 of 46
37,899 Views

I am having problems with an alert that is telling me that my CPU is 98%.  What can I do????

Posted by
Security Expert

Message 4 of 46
37,896 Views

@ Juliech,

 

Please start a new thread for your problem and give us more details - what kind of alert are you receiving?  A popup from Norton?  Please include as many details as possible - when does it occur?? All the time, at boot, only during certain prgrams, etc.

A veteran - whether active duty, retired, national guard, or reserve - is someone who, at one point in his or her life, wrote a blank check made payable to The 'United States of America', for an amount of 'up to and including my life.'




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Posted by
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Message 5 of 46
37,737 Views

I do not have the comcast tool bar installed and I still get an erron message regarding ComcastAntiSpy.exe

 

 

Posted by
Security Expert

Message 6 of 46
37,732 Views

@ freddings,

 

Please click on Options in the upper right hand corner of your post and then click Edit and delete your email address while I look for a link to help you try to fix your problem.

A veteran - whether active duty, retired, national guard, or reserve - is someone who, at one point in his or her life, wrote a blank check made payable to The 'United States of America', for an amount of 'up to and including my life.'




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Message 7 of 46
37,731 Views

This is the error message:

 

Access violation at address 00423B70 in module 'ComcastAntiSpy.exe'. Write of Address 0000000D.

 

I only get the error message at shutdown.

 

I do not have the comcast toolbar installed.

 

I do not know the program sending the error message.  Does not look like Norton.

 

In the Norton startup programs there is listed a ComcastAntiSpyClient.  I have disabled same.

I have searched the drives for (.exe) files and it is not listed.

 

Still get the error message.

 

Fred,   

Posted by
Security Expert

Message 8 of 46
37,727 Views

If you, at any time, installed the Comcast toolbar, CA Pest Patrol Real Time Protection came with it.

 

If you had the toolbar and uninstalled it, Real Time Protection remains.

 

You can uninstall the CA Real Time component via add/remove programs (Programs and Features).

A veteran - whether active duty, retired, national guard, or reserve - is someone who, at one point in his or her life, wrote a blank check made payable to The 'United States of America', for an amount of 'up to and including my life.'




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Message 9 of 46
37,720 Views

@ USAF_E-8_RET

 

There should be a special place in heaven for you.

 

I spent at least 4 hours trying to solve this, even talking to a Comcast support lady who said i must have a

virus and do a scan with Norton.  I had already scanned and rebooted many, many times.

 

Regards, with much gratitude, FRED

Posted by
Security Expert

Message 10 of 46
37,716 Views

freddings wrote:

@ USAF_E-8_RET

 

There should be a special place in heaven for you.

 

I spent at least 4 hours trying to solve this, even talking to a Comcast support lady who said i must have a

virus and do a scan with Norton.  I had already scanned and rebooted many, many times.

 

Regards, with much gratitude, FRED


 

I guess that means you got i all sorted out!  Great and you are welcome!

 

A veteran - whether active duty, retired, national guard, or reserve - is someone who, at one point in his or her life, wrote a blank check made payable to The 'United States of America', for an amount of 'up to and including my life.'




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Message 11 of 46
37,706 Views

@USAF_E-8_RET

 

Egg on my face.  I was so happy that your suggestion worked, that I forgot to tell  you it was fixed.

Thanks again.

 

USA Korea '51 & '52

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Message 12 of 46
37,294 Views

I found the answer by looking at my C: drive and found a folder "comcastb" I clicked on it, a new folder "comcast antispy" opened and showed an uninstall file.  clicked on it and voila - my processor is no longer bogged down and lagging my computer!!

 

YEah!

Posted by
Visitor
Message 13 of 46
36,789 Views

The Post above this one totally worked!

Posted by
Contributor

Message 14 of 46
36,272 Views

Thank you, thank you, thank you!

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Message 15 of 46
36,095 Views

I did exactly what you did, and it worked, thanks.

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Message 16 of 46
35,473 Views

An error message comes up in a box as I am closing down my computer stating

Access Violation at Address 00423B70 in Module 'ComcastAntiSpy.exe' write of address 0000000D

What is my solution to removing this message

Posted by
Security Expert

Message 17 of 46
35,467 Views

Please see message # 12 above by Havoc321

A veteran - whether active duty, retired, national guard, or reserve - is someone who, at one point in his or her life, wrote a blank check made payable to The 'United States of America', for an amount of 'up to and including my life.'




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Message 18 of 46
35,256 Views

Hello I searched add/remove programs for the CA Pest Real Time Patrol Protection and it is not there, but still getting the access violation error.

 

Any suggestions?

Posted by
Security Expert

Message 19 of 46
35,249 Views

ras1 wrote:

Hello I searched add/remove programs for the CA Pest Real Time Patrol Protection and it is not there, but still getting the access violation error.

 

Any suggestions?


Please see message # 12 above by Havoc321

A veteran - whether active duty, retired, national guard, or reserve - is someone who, at one point in his or her life, wrote a blank check made payable to The 'United States of America', for an amount of 'up to and including my life.'




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Message 20 of 46
35,247 Views

Unable to find the folder comcastb. Found a folder called comcasttb/antispyware  and there is a comcastantispy.exe file there, but no comcastspy folder.  I also did a search and found the ca pest patrol realtime protection.msi installer file in the C:\windows\download installtion\B79a...etc folder.

Posted by
Problem Solver

Message 21 of 46
35,239 Views

When you looked in those files you found did you see in any of them an uninstall file. That's the one you have to run to uninstall the program.

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Message 22 of 46
35,234 Views

OK please stop responding to my post.  I have gotten excellent instructions oh=n how to get rid of this pest. I have removed it.

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Message 23 of 46
35,228 Views

I found and removed the problem:  Thanks

Posted by
Service Expert

Message 24 of 46
35,223 Views

freddings wrote:

OK please stop responding to my post.  I have gotten excellent instructions oh=n how to get rid of this pest. I have removed it.


No one is replying to your specific post. They have the same issue,  see this thread (which was started by someone else) and reply in this thread.

 

If you are receiving emails each time someone replies you can disable that feature.

 


Queen-Evie wrote:

BethKatz wrote:

 

 

Also, several of you have complained about the multitude of emails after you post in this thread. To help people who ask questions in the Help Forum, the default setting is to subscribe someone to a thread when they post in it.

 

You can change that by going to My Settings (near your user name and Sign Out at upper left), going to the Subscriptions & Bookmarks tab, and then clicking on the Email Subscriptions link on the line below the tabs. Then you'll need to figure out what to do (I dont' have any subscriptions). Be sure to Save if you need to do so. Click on Options to change your settings.

 

 



Email subscriptions will only show subscribed to threads if you click Topic Options in a thread or Options in a post and choose Subscribe.

 

If you did not do that for this thread, then you will have to disable the default option which will subscribe you to EVERY thread you participate in.

 

My Settings/Subscriptions & Bookmarks tab.

 

UNCHECK

Scroll down, click Save.


 




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Posted by
Problem Solver

Message 25 of 46
35,155 Views

The post was not meant for you it was a response to ras1 who has same problem !!!

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Message 26 of 46
34,998 Views

This is what I have been looking for! Thanks so much!!!

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Message 27 of 46
34,711 Views

I do not have the comcast tool bar installed and I still get an erron message regarding ComcastAntiSpy.exe

 

Posted by
Security Expert

Message 28 of 46
34,701 Views

sjmess25 wrote:

I do not have the comcast tool bar installed and I still get an erron message regarding ComcastAntiSpy.exe

 


Chec out message # 12 above.

A veteran - whether active duty, retired, national guard, or reserve - is someone who, at one point in his or her life, wrote a blank check made payable to The 'United States of America', for an amount of 'up to and including my life.'




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Message 29 of 46
33,880 Views

Thanks Havoc321.  That worked!

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Message 30 of 46
33,813 Views

my computer is run really slow i want to know how to fix it

 

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Message 31 of 46
33,751 Views

I also show CA PEST PATROL REALTIME in my add/remove programs.

I have comcast (now xfinity) toolbar installed.

 

I will remove it if it is slowing down my computer and causing big lag times BUT...

please let me know why I would want to remove an anti-spyware program that is running scans and protecting my computer...  i'm confused on that.

 

Thank you for your advice, it's most appreciated.

Posted by
Security Expert

Message 32 of 46
33,734 Views

javajunkiegirl wrote:

I also show CA PEST PATROL REALTIME in my add/remove programs.

I have comcast (now xfinity) toolbar installed.

 

I will remove it if it is slowing down my computer and causing big lag times BUT...

please let me know why I would want to remove an anti-spyware program that is running scans and protecting my computer...  i'm confused on that.

 

Thank you for your advice, it's most appreciated.



Hi javajunkiegirl,

 

Do you have the Norton Security suite installed?  If so, it will do a much better and thorough job of protecting you than the toolbar you are referring to.  If you do not have Norton installed (it free to Comcast customers) please go to the following link and follow the instructions:

 

http://forums.comcast.com/t5/Security-and-Anti-Virus/How-to-Initially-Install-Norton-Security-Suite/...

 

We'll be here if you need any assistance or have more questions.

A veteran - whether active duty, retired, national guard, or reserve - is someone who, at one point in his or her life, wrote a blank check made payable to The 'United States of America', for an amount of 'up to and including my life.'




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Message 33 of 46
33,694 Views

I had AVP (which I love) but it kept uninstalling itself?!  I just installed the Norton suite the other day.

 

so... i don't need the comcast antispy if I have the norton suite offered by comcast??

 

Posted by
Security Expert

Message 34 of 46
33,689 Views

javajunkiegirl wrote:

I had AVP (which I love) but it kept uninstalling itself?!  I just installed the Norton suite the other day.

 

so... i don't need the comcast antispy if I have the norton suite offered by comcast??

 


Absolutely not. 

A veteran - whether active duty, retired, national guard, or reserve - is someone who, at one point in his or her life, wrote a blank check made payable to The 'United States of America', for an amount of 'up to and including my life.'




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Message 35 of 46
33,686 Views
Spoiler
 

Thank you!!

Posted by
Security Expert

Message 36 of 46
33,680 Views

You are welcome.

 

 

 

Spoiler
BTW, Your Spolier Tag is blank!

 

A veteran - whether active duty, retired, national guard, or reserve - is someone who, at one point in his or her life, wrote a blank check made payable to The 'United States of America', for an amount of 'up to and including my life.'




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Message 37 of 46
32,931 Views

I guess I had created the perfect storm.  After installing Constant Guard, I could no longer open my Comcast emails without first getting an error message and even then could only read an email by hitting reply and reading the original message in the body of a reply.  I could not add attachments.  Worse yet, I could not log into my remote work station - not good since I work from home.  I was told by Comcast Support that my problem was that Comcast doesn't consistently work with Internet Explorer and I should use Firefox.  This is after I've successfully used Internet Explorer (IE) for 10-15 years.  I did download Firefox and successfully read emails, but was not satisfied that was the answer.  I tried downloading IE  9 again, just in case it had somehow become corrupted - no help. 

 

After several calls to Comcast support, I decided the security system was blocking my work connection.  I contacted a Constant Guard specialist at Comcast, who talked me through the Constant Guard uninstall.  I mentioned the Comcastantispy.exe error message that I was getting when shutting down and she suggested deleting the Xfinity toolbar, which I did.  I was still getting problems, so called Comcast support again.  When I pressed for a more knowledgeable person, a supervisor suggested removing my history (had done several times, but what the heck) and suggested removing IE 9 and going back to IE 8.  Again, I told him I was not okay with living with the Comcastantispy.exe error message and I didn't think my computer was the problem. Finally, he also helped me locate the Ca Pest Patrol ( as mentioned by USAF_E-8_RET)  which I would not have recognized as part of either the Constant Guard or Xfinity toolbar.  Then I looked on line to get directions to removing IE 9 which left me with IE 8 by default.  This combination gave me the relief I needed. 

 

But it goes from good to bad.  I contacted Comcast to find out how to just get Norton without the Constant Guard suite.  The tech said Norton only comes in the bundle, but I could install Constant Guard and just choose to activate the Norton.  Sooo, once again, I started downloading Constant Guard.  This time, I unchecked installing the Comcast Xfinity toolbar and expected to slide by.  Again I was asked to set up a password and I could see that I was not going to get to the Norton choice without getting more Constant Guard than I wanted.  I aborted the install, but still had to uninstall some Constant Guard.  Dang, the Comcastantispy.exe was back.  I called Comcast again and a new tech said I could install Norton only and gave me the Norton.com/Comcast address to do so.  Wish the other guy knew that, would have saved myself more agony.  I stepped through the easy Norton installation.

 

So this morning, I discovered this blog and using the tip in  #12 about checking the C: drive to find a folder "comcastb" under programs.  Like Havic321, I clicked on it, a new folder "comcast antispy" opened and showed an uninstall file.  I clicked on uninstall, got an error message, but the file uninstalled anyway.  Then I deleted the now empty folder and am back in business. 

 

I sure appreciate the input from everyone and wish Comcast staff had this information so that we only needed to have one phone call to tech support  - would have saved us all lots of time and frustration.  Happy New Year!

Posted by
Security Expert

Message 38 of 46
32,927 Views

Hi pgranger,

 

First of all, glad to hear you finally got everything straightened out and also glad to hear that the persitance of customers to get to the bottom of this and the ultimate fix has helped out other folks.  LoPhattPhuud and I have been battling (literally) trying to get info from the folks in charge of CGPS and have not succeeded.  However, as long as other customers continue to provide feedback, we may all just get ahead of this rampaging thing they call CGPS.

 

If you have time you can read thru some of the other CGPS related errors that have occurred.

 

A veteran - whether active duty, retired, national guard, or reserve - is someone who, at one point in his or her life, wrote a blank check made payable to The 'United States of America', for an amount of 'up to and including my life.'




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Posted by
Visitor
Message 39 of 46
32,657 Views

AH!  Finally!  Thank you!

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Message 40 of 46
32,631 Views

I just wanted to Thank everyone for the Thanks!  

 

I got lucky and was glad to share!  Hope I am able to do it again in the future sometime!

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Message 41 of 46
31,852 Views

do you have remady for the above question?

Posted by
Security Expert

Message 42 of 46
31,846 Views

breakman wrote:

do you have remady for the above question?


ComcastAntiSpy.exe is the Comcast Toolbar - is that the answer you are seeking?  Lots of info in this thread - please look thru it for whatever answer you are looking for.

A veteran - whether active duty, retired, national guard, or reserve - is someone who, at one point in his or her life, wrote a blank check made payable to The 'United States of America', for an amount of 'up to and including my life.'




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Message 43 of 46
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Still getting this message tried everything, help!!!! Unistalled Comcast Tool Bar and file comcastb is empty.

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Message 44 of 46
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Program that many have problems with and some say, if I have Norton why do I need it, specially if it appears to cause me grief. Most decide to uninstall it. You can click on the popup box that advises that your CPU Usage is high and that will lead you to uninstall option.

Good Luck.

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Message 45 of 46
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msrobinm wrote:

Still getting this message tried everything, help!!!! Unistalled Comcast Tool Bar and file comcastb is empty.


Check to see if you have CA Real Time Protection entry in your installed programs.  If you do remove it.

A veteran - whether active duty, retired, national guard, or reserve - is someone who, at one point in his or her life, wrote a blank check made payable to The 'United States of America', for an amount of 'up to and including my life.'




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Message 46 of 46
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found the directory "comcastb" on my PC too.  thanks for posting this.  i kept getting the error message upon shutdown too (so my PC wouldn't shut down)  annoying!  very sneaky software!