Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,636,861

members

40

online now

1,814,647

discussions

Back to Top

Unknown Computer on my NETWORK!

Posted by
Frequent Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Message 1 of 6
1,046 Views
My computer has been running slow and pages have been "interrupted" while loading a lot lately.  When I went into McAfee to try and resolve this issue with out network, I noticed a third computer that is not ours.  I tried to create a secured wireless network, but when I go to the site...the page comes up blank.  I am lost as to where to start Smiley Sad  Any help would be greatly appreciated. Thanks.

Kris
5 REPLIES
Posted by
Frequent Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Message 2 of 6
1,045 Views
Ok. Well I did not mean to post this twice...but I had a problem when the first one was sent....and I didnt think that it transmitted.  Sorry.
Posted by
Most Valued Poster

Message 3 of 6
1,043 Views
Reset your router to its factory defaults, and then head to the sticky thread at the top of the Home Networking forum for a good rundown on the steps you can take to secure your wireless connections.
Posted by
Frequent Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Message 4 of 6
1,022 Views
Ok. Two things.  First of all...there is no need for cajun or anybody else to lock anything related to what I have asked. Second...I am going to search now for information on how to reset to factory default...
Posted by
Most Valued Poster

Message 5 of 6
1,005 Views


kris_kris wrote:
Ok. Two things.  First of all...there is no need for cajun or anybody else to lock anything related to what I have asked. Second...I am going to search now for information on how to reset to factory default...


 
When someone double-posts, one of the moderators or experts will almost always lock one of the threads.  This is done to avoid confusion - we don't want two conversations going on at once.  This is not some sort of punishment - it's for your benefit.
 
On most routers, there's a reset button on the back - you might need a paperclip to get to it.  With the power on, push and hold that button for about 30 seconds.  That should do the trick.  Just remember that doing that eliminates any encrypting you may have set up (like WEP or WPA), so if you've got your wireless cards set for encryption, you'll need to turn it off until you get the security set up properly again.

Posted by
Frequent Visitor

Message 6 of 6
896 Views
Or you can get into the diagnostics screen for your router and limit the number of computers that are allowed on your network. Also set your router to not broadcast its availability at all (SSID Broadcast). That way, when someone searches for wireless networks, yours won't even be seen. Most routers have this feature and different makes have different addresses for getting in. Linksys is 192.168.1.1. Just remember, if you add a computer to your network to adjust these settings. If you have a different brand, you should be able to find instructions relatively easy on Google.


Message Edited by mosley on 08-22-2007 12:02 PM
Know Your Score