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Password length

New Poster

Password length

I am not sure if nobody ever tried to max out the password length Comcast supposedly allows, but today I wanted to change my password to 16 characters in length, following the complexity requirements (characters, numbers, special characters). While 16 seems to be quite short, the problem is, that 15 is the max the user interface accepts. So either they can't handle 16 or the input check by the programmer has counted wrong...

Security Expert

Re: Password length

Hi khkwm,

 

Exactly which Comcast password are you asking about?  Your Account, Voice, Home Security, Norton?

 

Some general info on Accounts/passwords.

 

I was under the impression 16 was max for the Comcast Account.

 

Hopefully someone else can be more positive.

 

 

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New Poster

Re: Password length

I had the same issue today

I was apparently able to change my password to what I thought was 17 characters, but it didn't work (probably because only 16 got registered)

When I went through password recovery, I got a notice/warning about the 16 character limit

The rcovery option seems to be working fine, but the orignal password-change option doesn't give an error for passwords > 16 char

It probably truncates them to 16 char without notification