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Norton for mac

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Message 1 of 5
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It's an old norton mac version to download on xfinity site (5.10).  After downloading and activate a window open for a free update to version 7.3.

When you try to activate that version you get the following message "You have reached the acceptable use device limit for your subscription. (14339)". I spent 2 hours on the phone with Norton staff, they could not fix the problem, they were supposed to get back to me, that was 1 month ago. I contact xfinity who maintain that their download site it's up to date and that the activation key its valid. This its catch 22. I had to reinstall the old version 5.10, activate and forget about the window who keep popping for a free upgrade.

4 REPLIES
Posted by
Security Expert

Message 2 of 5
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Hi moi2fl,

 

You are correct, the xfinity site does install version 5.10 and it is then capable of being upgraded to 7.3.

 

The "You have reached the acceptable use device limit for your subscription." usually indicates that you have reached your limit of permissiible installs on your systems - which I beleive is 8 on a MAC.  Once you see this message you should be able to click on it and proceed to a list of your installations.  Once tehre you need to remove one installation (device) which will provide you with an available installation, and you will be permitted to install the newer 7.3 version.

 

The number of installations is controlled by Comcast (Xfinity) and their support people should be aware of the limit of installations and be able to assist you.

 

I would re-contact xfinity support and hopefully a different CSR will assist you and they will understand what your situation is.  Please post back with results.

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Posted by
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Message 3 of 5
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Posted by
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Message 4 of 5
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I am using only 2 subcriptions on 2 mac . The activation key work on 5.1 but not on 7.3. Also the link Upgrade your subcription or transfer a license does not work

Posted by
Regular Contributor

Message 5 of 5
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FYI, Norton Safe Web Search tool bar for MAC is no longer supported for the most current version of Safari (10.0.3).  If you want the Safe Web Search tool bar for MAC with Norton for MAC, you will need to install Chrome or Firefox for MAC.  I don't like either so I have a different MAC AV solution.