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Norton and Fast Connect

Posted by
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Member Since: ‎04-01-2009
Posts: 4
Message 1 of 3 (273 Views)

Norton and Fast Connect

I keep getting a popup asking me if I want to install FC.  I don't but my hidden icons show that it's already running anyway.   I called Comcast and the rep told me that FC was a firewall while Norton (which I have already installed) was an anti-virus program and that if I remove FC, I would lose firewall protection.  Does anybody know if this is true?  When I first talked to the rep, she had never heard of FC so I kind of got the impression that she was pulling the answer out of the... ummmm... "air"... shall we say.

2 REPLIES
Posted by
Security Expert

Member Since: ‎10-28-2003
Posts: 6,370
Message 2 of 3 (248 Views)

Re: Norton and Fast Connect

Hi mfufan,

 

http://cgps.idvault.com/support/index.html

 

See the above link for starters and I do beleive it ws pulled out of "air".

 

From that Page:

 

How do I uninstall my FastConnect™ software?

To Uninstall FastConnect™:

  • Click on "Start," or the Windows flag in the lower, left corner of the computer screen;
  • Click on Control Panel;
  • Click on Administrative Tools;
  • Click on Services;
  • Find FastConnect™ in the list of services – click to highlight it, and click to STOP the service.
  • After the service has stopped, return to the Control Panel -
  • Click on “Programs and Features,” (Add or Remove software in XP)
  • In the Programs list, find the FastConnect™ software, highlight it, and click to Uninstall.
  • If you plan to re-install your FastConnect™, select 'Yes' when prompted to "Save secure password file?" If you don't plan to re-install your FastConnect™, click 'No'. This will remove the FastConnect™ PIN, and will delete any stored passwords.
  • Complete the Uninstall survey, and
  • Restart the computer.

 

Please let us know how things go.

 

 

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Posted by
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Member Since: ‎04-01-2009
Posts: 4
Message 3 of 3 (234 Views)

Re: Norton and Fast Connect

Thank you for your response.  I did more research on FC and PC Magazine (I think it was) said FC was nothing more than a password manager (and not a very good one at that) so I deleted the program yesterday with no ill consequences so far.  I used to have Constant Guard because Comcast said it did offer protection (even though I don't exactly remember from what) but I find it strange that CG morphed from a firewall to a password manager.