I keep getting a popup asking me if I want to install FC. I don't but my hidden icons show that it's already running anyway. I called Comcast and the rep told me that FC was a firewall while Norton (which I have already installed) was an anti-virus program and that if I remove FC, I would lose firewall protection. Does anybody know if this is true? When I first talked to the rep, she had never heard of FC so I kind of got the impression that she was pulling the answer out of the... ummmm... "air"... shall we say.
See the above link for starters and I do beleive it ws pulled out of "air".
From that Page:
How do I uninstall my FastConnect™ software?
To Uninstall FastConnect™:
Click on "Start," or the Windows flag in the lower, left corner of the computer screen;
Click on Control Panel;
Click on Administrative Tools;
Click on Services;
Find FastConnect™ in the list of services – click to highlight it, and click to STOP the service.
After the service has stopped, return to the Control Panel -
Click on “Programs and Features,” (Add or Remove software in XP)
In the Programs list, find the FastConnect™ software, highlight it, and click to Uninstall.
If you plan to re-install your FastConnect™, select 'Yes' when prompted to "Save secure password file?" If you don't plan to re-install your FastConnect™, click 'No'. This will remove the FastConnect™ PIN, and will delete any stored passwords.
Complete the Uninstall survey, and
Restart the computer.
Please let us know how things go.
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I am not a Comcast employee. I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help. We ask that you post publicly so people with similar questions may benefit. Was your question answered? Mark it as an accepted solution!
I am not a Comcast employee.
Was your question answered? Mark it as a solution!
Thank you for your response. I did more research on FC and PC Magazine (I think it was) said FC was nothing more than a password manager (and not a very good one at that) so I deleted the program yesterday with no ill consequences so far. I used to have Constant Guard because Comcast said it did offer protection (even though I don't exactly remember from what) but I find it strange that CG morphed from a firewall to a password manager.