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Norton Security suite can't activate b/c of no response from the Symantec server?

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Message 1 of 4
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I've tried numerous times to activate the Norton Security suite, uninstalling then reinstalling, but it keeps saying that an internet connection is necessary to complete activation. I clearly have an internet connection, but how do I resolve this problem? I'm losing my patience with this program.

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Posted by
Security Expert

Message 2 of 4
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Please read thru the information in this link  http://forums.comcast.com/t5/Security-and-Anti-Virus/How-to-Initially-Install-Norton-Security-Suite/... first and see if the part about a previous Anti-virus install applies.  If it does please do the removal of the previous AV.

 

Then read thru the information in the following link http://forums.comcast.com/t5/Security-and-Anti-Virus/How-To-Uninstall-Reinstall-Norton-Security-Suit... and do a complete uninstall and reinstall running the Norton Removal Tool in between.

 

Please be sure to obtain a fresh download of NSS from the Comcast website.  Do not use a copy youhave saved on your system.

 

Post back with any problems/questions you may have.

A veteran - whether active duty, retired, national guard, or reserve - is someone who, at one point in his or her life, wrote a blank check made payable to The 'United States of America', for an amount of 'up to and including my life.'




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Posted by
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Message 3 of 4
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Well I've followed your instructions but it keeps saying that there's no response recieved from the Symantec server.Could there be an issue with the firewall?

Posted by
Security Expert

Message 4 of 4
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Are you signed into Comcast on your primary account?

 

Please look at the below link and tell us where in the instructions you are having problems.

http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&selected_nav=3&pvid=nsce_1&layout=Co...

 

- connecting for the downlioad?

- connecting for the activation?

 

BTW what browser are you using - Fire Fox, Internet Explorer or other and also what version?  FF 4, IE 9 or IE 8 or FF 3.6.16

A veteran - whether active duty, retired, national guard, or reserve - is someone who, at one point in his or her life, wrote a blank check made payable to The 'United States of America', for an amount of 'up to and including my life.'




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
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I am not a Comcast employee.

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Mark it as a solution!solution Icon