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Norton Security email said I'm expired

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Regular Visitor

Norton Security email said I'm expired

Recently i just switched to Norton when Comcast said they're giving it to their subscribers free.  Why would I be informed it's expired?  Is there a scam going on?
Accepted Solution

Re: Norton Security email said I'm expired

I have contacted Norton Security and they say that the emails for renewal can be ignored because they are targeted for those who had previous accounts with Norton. (I had Norton acct in past.)  They do not affect the security that Comcast offers for free.  Hope this helps.

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Security Expert

Re: Norton Security email said I'm expired


treezz wrote:
Recently i just switched to Norton when Comcast said they're giving it to their subscribers free.  Why would I be informed it's expired?  Is there a scam going on?

 

How were you informed it was expired?  Via email?  Within the Security Suite. Some other way? 

 

We really need more precise info to help you out.

 

That said, just a couple of stabs in the dark, are you positive it is activated and try to run liveupdate until it says you have no more updates available.

A veteran - whether active duty, retired, national guard, or reserve - is someone who, at one point in his or her life, wrote a blank check made payable to The 'United States of America', for an amount of 'up to and including my life.'




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Regular Visitor

Re: Norton Security email said I'm expired

I received notice from Norton in email. As far as I can tell Norton security is still active, checking sites, running scans.
Security Expert

Re: Norton Security email said I'm expired


treezz wrote:
I received notice from Norton in email. As far as I can tell Norton security is still active, checking sites, running scans.

 

Sounds like everything is OK - feel free to post back if you have anymore problems.

A veteran - whether active duty, retired, national guard, or reserve - is someone who, at one point in his or her life, wrote a blank check made payable to The 'United States of America', for an amount of 'up to and including my life.'




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Regular Visitor

Re: Norton Security email said I'm expired

I also received an email today from Norton saying my subscription had expired.  I upgraded from Mcafee about 2 weeks ago.  Norton seems to be working fine but I'd like to know why I received the email before I upgrade my other two computers.
Regular Visitor

Re: Norton Security email said I'm expired

I have contacted Norton Security and they say that the emails for renewal can be ignored because they are targeted for those who had previous accounts with Norton. (I had Norton acct in past.)  They do not affect the security that Comcast offers for free.  Hope this helps.

Security Expert

Re: Norton Security email said I'm expired


treezz wrote:

I have contacted Norton Security and they say that the emails for renewal can be ignored because they are targeted for those who had previous accounts with Norton. (I had Norton acct in past.)  They do not affect the security that Comcast offers for free.  Hope this helps.


 

Thank you very much for your reply.  I am sure it will help others as well.  Actually I was suprised when I purchased my NIS 2010 back in December and clicked on "My Account" and saw Norton showed my past subscriptions back to Norton System Works 2002!

A veteran - whether active duty, retired, national guard, or reserve - is someone who, at one point in his or her life, wrote a blank check made payable to The 'United States of America', for an amount of 'up to and including my life.'




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon