Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,495,681

members

48

online now

1,702,479

discussions

Norton Scan Results Won't Load.

Posted by
Contributor

Member Since: ‎11-19-2008
Posts: 38
Message 1 of 9 (487 Views)

Norton Scan Results Won't Load.

When I try to view the scan history in Norton Security Suite nothing appears. Scan results, resolved problems etc.  just don't load. All it says is "loading" but nothing ever comes. This never used to happen. Any help would be appreciated.

8 REPLIES
Posted by
Security Expert

Member Since: ‎10-28-2003
Posts: 6,174
Message 2 of 9 (482 Views)

Re: Norton Scan Results Won't Load.


pilotmd80 wrote:

When I try to view the scan history in Norton Security Suite nothing appears. Scan results, resolved problems etc.  just don't load. All it says is "loading" but nothing ever comes. This never used to happen. Any help would be appreciated.


As a starting point:

.Could you have by chance clicked on Clear History instead of Close while you were viewing/exiting the Security History page?

A veteran - whether active duty, retired, national guard, or reserve - is someone who, at one point in his or her life, wrote a blank check made payable to The 'United States of America', for an amount of 'up to and including my life.'





Community Icon
I am not a Comcast employee, I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help.To learn more about XFINITY Forum Expert program click here.
Was your question answered? Mark it as an accepted solution!solution Icon
Did this post help? Why not give it a kudo!!!Kudos Icon
Community Icon
I am not a Comcast employee, I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help.To learn more about XFINITY Forum Expert program click here.
Community Icon
I am an XFINITY Forum Expert and I am here to help. Expert Program
Posted by
Contributor

Member Since: ‎11-19-2008
Posts: 38
Message 3 of 9 (469 Views)

Re: Norton Scan Results Won't Load.

I don't think that's the case because no results show for "resolved problems, monthly history, nonresolved problems etc.......". Besides wouldn't it tell me there are no results? It just says "loading .." and never loads.

Posted by
Security Expert

Member Since: ‎10-28-2003
Posts: 6,174
Message 4 of 9 (462 Views)

Re: Norton Scan Results Won't Load.


pilotmd80 wrote:

I don't think that's the case because no results show for "resolved problems, monthly history, nonresolved problems etc.......". Besides wouldn't it tell me there are no results? It just says "loading .." and never loads.


I wasn't sure what action to expect, so I tried the Clear History, I got a confirmation screen and confirmed to clear.  Now, if I look at my History, when I first go there, I get a very brief "loading" and then "There are currently no items to view for this category." 

.

Only other thing I can think of is go to Help & Support on the main NSS page, Click on Get Support and then click on Begin Support Session.  Let the Auto-Fix tool run and see if it fixes/detects anything.
.
If still no joy, I would suggest posting your question in the Other Products Forum on the Norton Forums.  http://community.norton.com/t5/Other-Norton-Products/bd-p/other

When posting there be sure to tell them you have the Comcast Norton Security Suite.

 

 

A veteran - whether active duty, retired, national guard, or reserve - is someone who, at one point in his or her life, wrote a blank check made payable to The 'United States of America', for an amount of 'up to and including my life.'





Community Icon
I am not a Comcast employee, I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help.To learn more about XFINITY Forum Expert program click here.
Was your question answered? Mark it as an accepted solution!solution Icon
Did this post help? Why not give it a kudo!!!Kudos Icon
Community Icon
I am not a Comcast employee, I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help.To learn more about XFINITY Forum Expert program click here.
Community Icon
I am an XFINITY Forum Expert and I am here to help. Expert Program
Posted by
Security Expert

Member Since: ‎10-28-2003
Posts: 6,174
Message 5 of 9 (461 Views)

Re: Norton Scan Results Won't Load.

pioltmd80 - OK, you have confused me (not hard to do sometimes), while I was posting, you marked the post I was responding to as the solution.  Is everything back to normal now??  If so, please let opthers know what fixed it.  Thanks!

A veteran - whether active duty, retired, national guard, or reserve - is someone who, at one point in his or her life, wrote a blank check made payable to The 'United States of America', for an amount of 'up to and including my life.'





Community Icon
I am not a Comcast employee, I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help.To learn more about XFINITY Forum Expert program click here.
Was your question answered? Mark it as an accepted solution!solution Icon
Did this post help? Why not give it a kudo!!!Kudos Icon
Community Icon
I am not a Comcast employee, I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help.To learn more about XFINITY Forum Expert program click here.
Community Icon
I am an XFINITY Forum Expert and I am here to help. Expert Program
Posted by
Contributor

Member Since: ‎11-19-2008
Posts: 38
Message 6 of 9 (450 Views)

Re: Norton Scan Results Won't Load.

That was by mistake. The problem is still happening.

Posted by
Edited on
‎09-10-2010 02:56 PM

Security Expert

Member Since: ‎10-28-2003
Posts: 6,174
Message 7 of 9 (448 Views)

Re: Norton Scan Results Won't Load.

[ Edited ]

pilotmd80 wrote:

That was by mistake. The problem is still happening.


No problem - did you try Auto Fix as I suggested in Post #4?

.

 

 

A veteran - whether active duty, retired, national guard, or reserve - is someone who, at one point in his or her life, wrote a blank check made payable to The 'United States of America', for an amount of 'up to and including my life.'





Community Icon
I am not a Comcast employee, I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help.To learn more about XFINITY Forum Expert program click here.
Was your question answered? Mark it as an accepted solution!solution Icon
Did this post help? Why not give it a kudo!!!Kudos Icon
Community Icon
I am not a Comcast employee, I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help.To learn more about XFINITY Forum Expert program click here.
Community Icon
I am an XFINITY Forum Expert and I am here to help. Expert Program
Posted by
Service Expert

Member Since: ‎11-10-2003
Posts: 5,499
Message 8 of 9 (441 Views)

Re: Norton Scan Results Won't Load.

I've no additional suggestions, but wanted to mention I removed the solution indicator, so this thread won't look "solved" in the message listing.  By the way, I'm pretty sure you could have removed it yourself, pilotmd80.

Posted by
Contributor

Member Since: ‎11-19-2008
Posts: 38
Message 9 of 9 (425 Views)

Re: Norton Scan Results Won't Load.

Thanks for your help, I will also go to the Norton forum. Smiley Happy