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Norton Check Subscription message

New Poster

Norton Check Subscription message

Can anyone tell me how to get rid of the message that says, "Check Subscription" on the Norton Anti-virus suite pop-up (I have Norton Security Suite CG from Xfinity)?  When I click on the "Check Subscription" button, the computer "communicates" with the Norton server, and then it says, "You are protected" with a green banner and a note that says my product is active "until you cancel your subscription with your service provider."  But the initial pop-up remains when I click on the icon in the lower right corner.  

 

If I right-click on the icon, I can do an active update, then restart, but the "Check Subscription" note remains.  Ugggghhhh!!

 

Can anyone help with this problem?

Norton Expert

Re: Norton Check Subscription message

Hi 

 

 

New Poster

Re: Norton Check Subscription message

New Poster

Re: Norton Check Subscription message

See two photos attached. Please help. Thanks.
130D3667-0E6E-465B-BCC4-B0AE0A802485.jpeg
805F7D9A-F8BC-44DA-BD6F-14034809852A.jpeg
New Poster

Re: Norton Check Subscription message

For some reason it’s now working! Updated and protecting my computer now as it should. Thanks!
Security Expert

Re: Norton Check Subscription message

Not sure what operating system you are using, however if it is WIN 10, please trun off Fast Start:

 

https://community.norton.com/en/forums/windows-881-or-10-and-fast-start-feature-0

 

Plese keep an eye on it and see if it returns.

 

 

A veteran - whether active duty, retired, national guard, or reserve - is someone who, at one point in his or her life, wrote a blank check made payable to The 'United States of America', for an amount of 'up to and including my life.'




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