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Norton 360 wants me to activate the product after I already activated it?

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Message 1 of 4
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I have had Norton 360 installed on my windows 7 computer for several months now.  It has been chugging along happily.  We are subscribed to Comcast obviously.  Suddenly it says my security is disconnected and I need to reactivate my subscription.  Huh?  I have only had it on the computer for about 5-6 months I think.  Is this a regular occurence?  If so what triggers it? 

I see a lot of people on the forum have had trouble with downloads, etc., and some of them seem related to upgrading to Windows 10, but I have mad absolutely no changes on the desktop. 

Anyone got a clue what is up with this?  I need to resolve it soon or just ditch the Norton and get a virus program.

Thx

 

3 REPLIES
Posted by
Security Expert

Message 2 of 4
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Solution

Hi LC_ and welcome to the forums,

 

First of all see the following link for a possible solution and be sure to tell them you are a Comcast Customer.

 

http://forums.xfinity.com/t5/Anti-Virus-Software-Internet/Info-for-customers-receiving-cautions-that...

 

 How does this happen?  Since Comcast controls the license for your Norton, they periodically run a check to verify thagt you are still a customer.  Sometimes tis verification causes  glitch between Norton's and Comcast's customer data base, in which case a call to Norton Support can clear this up.

 

Please let us know how things go.

A veteran - whether active duty, retired, national guard, or reserve - is someone who, at one point in his or her life, wrote a blank check made payable to The 'United States of America', for an amount of 'up to and including my life.'




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Message 3 of 4
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So I took your suggestion and did a chat with Norton.  They logged on real-time and reinstalled Norton and ran a bunch of updates for the program.  That's great.  I assume the activation screen is now banished as long as I am with comcast, but I think it would have been a lot better if I could have just updated Norton, or received a screen telling me so.  Anyway, no more complaining, I am assuming it is fixed.

Posted by
Security Expert

Message 4 of 4
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LC thanks for the feedback and glad to hear all is well!

A veteran - whether active duty, retired, national guard, or reserve - is someone who, at one point in his or her life, wrote a blank check made payable to The 'United States of America', for an amount of 'up to and including my life.'




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
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We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
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I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
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