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New sign in with your XFINITY username

Posted by
Visitor
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Member Since: ‎03-17-2017
Posts: 2
Message 1 of 6 (259 Views)

New sign in with your XFINITY username

I woke up this morning to an email from online.communications@alerts.comcast.net stating there there was:

"New Sign in with your Xfinity Username". 

 

And then it proceeded to provide the following information:

 

Username: <removed

Date: March 17, 2017 7:30AM EST

Operating System: GNU / Linux

Browser Type: Chrome

 

Problem is I was still asleep at this time, and I have not given anyone my credentials. Can't seem to get any information from Customer Service, they keep giving me the run around, putting me on hold, transferring me and generally not understanding the issue.

I just want to know how legit this is, make sure it is not some random automatically generated message, see if I can get some more information (e.g. location).

I have also heard that this email alert could be sent even if there just an attempted login, wothout it being succesful.

 

 

   
5 REPLIES
Posted by
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Member Since: ‎11-19-2014
Posts: 2
Message 2 of 6 (215 Views)

Re: New sign in with your XFINITY username

I got 2 of these this week also. I wonder what the deal is?

Posted by
Security Expert

Member Since: ‎10-28-2003
Posts: 6,370
Message 3 of 6 (202 Views)

Re: New sign in with your XFINITY username

See if the following information helps answer your questions:

 

http://forums.xfinity.com/t5/Anti-Virus-Software-Internet/Comcast-Email-Phish-or-Legit-How-to-Tell-a...

 

 

A veteran - whether active duty, retired, national guard, or reserve - is someone who, at one point in his or her life, wrote a blank check made payable to The 'United States of America', for an amount of 'up to and including my life.'




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I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
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I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.

Was your question answered? Mark it as an accepted solution!solution Icon
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I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Posted by
Visitor
  • Congrats on Posting your first topic!
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎03-17-2017
Posts: 2
Message 4 of 6 (143 Views)

Re: New sign in with your XFINITY username

Thanks USAF_E-8_RET,

 

Posted by
Regular Contributor

Member Since: ‎08-12-2006
Posts: 187
Message 5 of 6 (94 Views)

Re: New sign in with your XFINITY username

I consider any email from comcast to be spam and delete it.  But it is annoying to keep getting these "New sign in with your XFINITY username" emails that list my login from my home PC.  I'd think it was something other than comcast security theater if it didn't list my regular pc.

 

 

Posted by
Visitor
Member Since: ‎03-23-2017
Posts: 1
Message 6 of 6 (22 Views)

Re: New sign in with your XFINITY username

Username: <removed>
Date: March 17, 2017, 5:03 AM EST
Operating System:Windows  
Browser Type:Chrome

 

Same message for me.  I turned on 2 factor authentication and today I received a verification code text that someone was attempting to sign in, which happens after successful authentication with a password.

 

Smells to me like xFinity was hacked...