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NORTON discontinued by Comcast?

Posted by
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Member Since: ‎02-08-2012
Posts: 3
Message 1 of 9 (5,400 Views)

NORTON discontinued by Comcast?

Hello everyone,

 

Lately all of my computers that have Norton provided by comcast have been giving me error messages saying that Norton is not active because this service has been discontinued by Comcast.
Not sure what is going on, I don't see any announcements or anything similar about it on the website.
Does anyone know what is going on? All computers now show this and my Norton is no longer active.

Thanks!

8 REPLIES
Posted by
Security Expert

Member Since: ‎10-28-2003
Posts: 6,217
Message 2 of 9 (5,397 Views)

Re: NORTON discontinued by Comcast?


carolmattos wrote:

Hello everyone,

 

Lately all of my computers that have Norton provided by comcast have been giving me error messages saying that Norton is not active because this service has been discontinued by Comcast.
Not sure what is going on, I don't see any announcements or anything similar about it on the website.
Does anyone know what is going on? All computers now show this and my Norton is no longer active.

Thanks!


If you can get to the Main page of NSS, clickopn Support and the About and tell us the vesion number.  Themost recent is 5.2.0.13.

 

You are not on a MAC - correct?

A veteran - whether active duty, retired, national guard, or reserve - is someone who, at one point in his or her life, wrote a blank check made payable to The 'United States of America', for an amount of 'up to and including my life.'





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Posted by
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Member Since: ‎02-08-2012
Posts: 3
Message 3 of 9 (5,330 Views)

Re: NORTON discontinued by Comcast?

No, it is a PC. Version is 5.1.0.29, but I cannot find a place to update. Will I have to uninstall and reinstall?

Thanks

Posted by
Security Expert

Member Since: ‎10-28-2003
Posts: 6,217
Message 4 of 9 (5,325 Views)

Re: NORTON discontinued by Comcast?


carolmattos wrote:

No, it is a PC. Version is 5.1.0.29, but I cannot find a place to update. Will I have to uninstall and reinstall?

Thanks


Open NSS and manually Run LiveUpdate (located on drop-down under PC Security on left side of main page of NSS) as many times as necessary for it to respond "no more updates available". If a reboot is requested, reboot and then continue to Run LiveUpdate until it responds "no more updates available" and then reboot one last time. 

A veteran - whether active duty, retired, national guard, or reserve - is someone who, at one point in his or her life, wrote a blank check made payable to The 'United States of America', for an amount of 'up to and including my life.'





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Posted by
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 Posting replies is the best way to get involved.
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Member Since: ‎02-08-2012
Posts: 3
Message 5 of 9 (5,198 Views)

Re: NORTON discontinued by Comcast?

I've tried several times, but still doesn't work. It asked me to reboot, I did it. I click on live update and after a few seconds it shows "service expired" message and it doesn't update. What to do next?

Posted by
Security Expert

Member Since: ‎10-28-2003
Posts: 6,217
Message 6 of 9 (5,189 Views)

Re: NORTON discontinued by Comcast?


carolmattos wrote:

I've tried several times, but still doesn't work. It asked me to reboot, I did it. I click on live update and after a few seconds it shows "service expired" message and it doesn't update. What to do next?



Sorry to her no joy with the LiveUpdates, please check that your system time and date are accurate.

A veteran - whether active duty, retired, national guard, or reserve - is someone who, at one point in his or her life, wrote a blank check made payable to The 'United States of America', for an amount of 'up to and including my life.'





Community Icon
I am not a Comcast employee, I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help.To learn more about XFINITY Forum Expert program click here.
Was your question answered? Mark it as an accepted solution!solution Icon
Did this post help? Why not give it a kudo!!!Kudos Icon
Community Icon
I am not a Comcast employee, I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help.To learn more about XFINITY Forum Expert program click here.
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I am an XFINITY Forum Expert and I am here to help. Expert Program
Posted by
Security Expert

Member Since: ‎10-28-2003
Posts: 6,217
Message 7 of 9 (5,186 Views)

Re: NORTON discontinued by Comcast?

Please see this post:

 

http://forums.comcast.com/t5/Security-and-Anti-Virus/Info-for-customers-receiving-cautions-that-Nort...

A veteran - whether active duty, retired, national guard, or reserve - is someone who, at one point in his or her life, wrote a blank check made payable to The 'United States of America', for an amount of 'up to and including my life.'





Community Icon
I am not a Comcast employee, I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help.To learn more about XFINITY Forum Expert program click here.
Was your question answered? Mark it as an accepted solution!solution Icon
Did this post help? Why not give it a kudo!!!Kudos Icon
Community Icon
I am not a Comcast employee, I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help.To learn more about XFINITY Forum Expert program click here.
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I am an XFINITY Forum Expert and I am here to help. Expert Program
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Member Since: ‎05-20-2007
Posts: 1
Message 8 of 9 (1,348 Views)

Re: NORTON discontinued by Comcast?

I have contacted Comcast on this and they say to contact Norton on 877-272-7149.

 

Norton said that Microsoft released a patch against a virus that has cause Norton to disconnect.  Norton said they can fix the problem by modifying their files to reinstate the service.  It took them about 5 minutes after taking control of my machine and now Norton Security Service is now working again.

Posted by
Security Expert

Member Since: ‎10-28-2003
Posts: 6,217
Message 9 of 9 (1,336 Views)

Re: NORTON discontinued by Comcast?

Thanks for the info wpiper.

 

This old thread is now closed to replies.

A veteran - whether active duty, retired, national guard, or reserve - is someone who, at one point in his or her life, wrote a blank check made payable to The 'United States of America', for an amount of 'up to and including my life.'





Community Icon
I am not a Comcast employee, I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help.To learn more about XFINITY Forum Expert program click here.
Was your question answered? Mark it as an accepted solution!solution Icon
Did this post help? Why not give it a kudo!!!Kudos Icon
Community Icon
I am not a Comcast employee, I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help.To learn more about XFINITY Forum Expert program click here.
Community Icon
I am an XFINITY Forum Expert and I am here to help. Expert Program