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My norton internet security software prompts that "My account has been canceled"

New Poster

My norton internet security software prompts that "My account has been canceled"

One of my computers still has internet security running fine but two others are prompting that "my account has been canceled". When I try to download the software again I get the same prompt that "my account has been canceled".

Bronze Problem Solver

Re: My norton internet security software prompts that "My account has been canceled"

Security Expert

Re: My norton internet security software prompts that "My account has been canceled"

@Welcome_to_Post

 

FWIW, the info in this stickie is still valid:

 

http://forums.xfinity.com/t5/Anti-Virus-Software-Internet/Info-for-customers-receiving-cautions-that...

 

 

A veteran - whether active duty, retired, national guard, or reserve - is someone who, at one point in his or her life, wrote a blank check made payable to The 'United States of America', for an amount of 'up to and including my life.'




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Bronze Problem Solver

Re: My norton internet security software prompts that "My account has been canceled"

Thanks.  Better information, as well.

Frequent Visitor

Re: My norton internet security software prompts that "My account has been canceled"

I just chatted online with Norton support and it was a very short conversation. This is what they told me.

 

"This is a temporary issue and Norton is aware of the issue. We are working with Comcast to resolve the issue at the earliest. We request you to wait for 24 - 48 hours for us to work on the issue. We are sorry for the trouble that this is causing and for taking up your valuable time. I appreciate your patience throughout and would like to thank you for your precious time."

 

Now I wait.

New Poster

Re: My norton internet security software prompts that "My account has been canceled"


bikeman2 wrote:

One of my computers still has internet security running fine but two others are prompting that "my account has been canceled". When I try to download the software again I get the same prompt that "my account has been canceled".


 

Security Expert

Re: My norton internet security software prompts that "My account has been canceled"

http://forums.xfinity.com/t5/Anti-Virus-Software-Internet/Norton-Security-Suite-should-now-be-reacti...

 

 

A veteran - whether active duty, retired, national guard, or reserve - is someone who, at one point in his or her life, wrote a blank check made payable to The 'United States of America', for an amount of 'up to and including my life.'




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I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
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Frequent Visitor

Re: My norton internet security software prompts that "My account has been canceled"

Sorry but this is just "Happy Talk" from someone shilling for either Norton and/or Comcast. Let's try to provide helpful solutions and not spin. Why have we not heard a peep from either Comcast or Norton about this? Odd, that thousands are impacted yet not one word. This doesn't look good for either Comcast or Norton. Either or both don't seem able to technically fix their "server problems": Why? As I have said before, something fishy is going on here.

New Poster

Re: My norton internet security software prompts that "My account has been canceled"

I agree. This has been going on since Sat. 9/9. The problem has NOT been rectified,

Norton Expert

Re: My norton internet security software prompts that "My account has been canceled"

Hi,

 

We are really sorry for all the trouble this has caused. We are working on priority to get this resolved. I request you to kindly DM the PIN and I will have them looked into. 

 

Thanks

Anirban

Norton Expert

Re: My norton internet security software prompts that "My account has been canceled"

Hi,

 

We have rectified the issue form our end. You should have Norton activated now. In case you are still getting 'subscription cancelled' notification, please DM me the PIN. I will have it manually verified and activated.

 

Thanks

Anirban

New Poster

Re: My norton internet security software prompts that "My account has been canceled"

UPDATE:  As of 12:00pm today Norton is up and running on my computers.

Official Employee

Re: My norton internet security software prompts that "My account has been canceled"

Hello everyone,

 

Thanks for confirming, edjk.

 

Is everyone up and running with Norton?

 

Please let us know if anyone needs further support. 




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