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My norton internet security software prompts that "My account has been canceled"

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Message 1 of 13
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One of my computers still has internet security running fine but two others are prompting that "my account has been canceled". When I try to download the software again I get the same prompt that "my account has been canceled".

12 REPLIES
Posted by
Bronze Problem Solver

Message 2 of 13
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Posted by
Security Expert

Message 3 of 13
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@Welcome_to_Post

 

FWIW, the info in this stickie is still valid:

 

http://forums.xfinity.com/t5/Anti-Virus-Software-Internet/Info-for-customers-receiving-cautions-that...

 

 

A veteran - whether active duty, retired, national guard, or reserve - is someone who, at one point in his or her life, wrote a blank check made payable to The 'United States of America', for an amount of 'up to and including my life.'




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Posted by
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Message 4 of 13
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Posted by
Frequent Visitor

Message 5 of 13
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I just chatted online with Norton support and it was a very short conversation. This is what they told me.

 

"This is a temporary issue and Norton is aware of the issue. We are working with Comcast to resolve the issue at the earliest. We request you to wait for 24 - 48 hours for us to work on the issue. We are sorry for the trouble that this is causing and for taking up your valuable time. I appreciate your patience throughout and would like to thank you for your precious time."

 

Now I wait.

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Message 6 of 13
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bikeman2 wrote:

One of my computers still has internet security running fine but two others are prompting that "my account has been canceled". When I try to download the software again I get the same prompt that "my account has been canceled".


 

Posted by
Security Expert

Message 7 of 13
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http://forums.xfinity.com/t5/Anti-Virus-Software-Internet/Norton-Security-Suite-should-now-be-reacti...

 

 

A veteran - whether active duty, retired, national guard, or reserve - is someone who, at one point in his or her life, wrote a blank check made payable to The 'United States of America', for an amount of 'up to and including my life.'




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Posted by
Frequent Visitor

Message 8 of 13
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Sorry but this is just "Happy Talk" from someone shilling for either Norton and/or Comcast. Let's try to provide helpful solutions and not spin. Why have we not heard a peep from either Comcast or Norton about this? Odd, that thousands are impacted yet not one word. This doesn't look good for either Comcast or Norton. Either or both don't seem able to technically fix their "server problems": Why? As I have said before, something fishy is going on here.

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Message 9 of 13
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I agree. This has been going on since Sat. 9/9. The problem has NOT been rectified,

Posted by
Norton Expert

Message 10 of 13
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Hi,

 

We are really sorry for all the trouble this has caused. We are working on priority to get this resolved. I request you to kindly DM the PIN and I will have them looked into. 

 

Thanks

Anirban

Posted by
Norton Expert

Message 11 of 13
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Hi,

 

We have rectified the issue form our end. You should have Norton activated now. In case you are still getting 'subscription cancelled' notification, please DM me the PIN. I will have it manually verified and activated.

 

Thanks

Anirban

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Message 12 of 13
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UPDATE:  As of 12:00pm today Norton is up and running on my computers.

Posted by
Official Employee

Message 13 of 13
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Hello everyone,

 

Thanks for confirming, edjk.

 

Is everyone up and running with Norton?

 

Please let us know if anyone needs further support. 




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