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My comcast email is sending out messages by itself.

Posted by
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Member Since: ‎05-10-2008
Posts: 1
Message 1 of 5 (1,970 Views)

My comcast email is sending out messages by itself.

It seems like my comcast email is sending out virus's to everybody in my address book. I have run Norton scans with no problems reported. How do I clean it up?

4 REPLIES
Posted by
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Member Since: ‎12-03-2007
Posts: 11,548
Message 2 of 5 (1,961 Views)

Re: My comcast email is sending out messages by itself.

About all you can do is change your password and take steps to keep your login information safe. That would include running a full virus scan on all the computers you use and checking to see that any wireless connections you use are secure. Some links that might help:

 

    Creating strong passwords: http://www.microsoft.com/protect/yourself/password/create.mspx

    How hackers steal passwords: http://www.filterjoe.com/2010/05/14/how-attackers-steal-passwords

    To change your password: https://customer.comcast.com/Secure/Users.aspx

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Member Since: ‎09-16-2011
Posts: 1
Message 3 of 5 (1,918 Views)

Re: My comcast email is sending out messages by itself.

Same thing just happened to me.  First, remove Norton Anti Virus.  Go to cnet.com and download AVG 2012 Anti Virus.  It is free.  Run the scans and you will be surprised at the quantity of issues that will be found.Then download the AVG PC TuneUp and run.  Norton does not protect, as I just found out.  AVG is used by millions and is free.  Next, I changed my email address.  Yes, it was a large task because I had to notify a ton of people of this change along with banks, credit card services etc.  I was told that my email had been accessed by a hacker.

Posted by
Edited on
‎09-16-2011 01:59 PM

Security Expert

Member Since: ‎11-01-2005
Posts: 3,046
Message 4 of 5 (1,893 Views)

Re: My comcast email is sending out messages by itself.

[ Edited ]

beechnut349 wrote:

Same thing just happened to me.  First, remove Norton Anti Virus.  Go to cnet.com and download AVG 2012 Anti Virus.  It is free.  Run the scans and you will be surprised at the quantity of issues that will be found.Then download the AVG PC TuneUp and run.  Norton does not protect, as I just found out.  AVG is used by millions and is free.  Next, I changed my email address.  Yes, it was a large task because I had to notify a ton of people of this change along with banks, credit card services etc.  I was told that my email had been accessed by a hacker.

 


You may not care for Norton, but advising others to remove it, when Norton is not responsible for the email problem is irresponsible
Hackers usually gain access by obtaining the password from phishing, phoney web sties and socail engineering as well as keyloggers and other trojan programs. Any of the major antivirus programs will catch most trojans and keyloggers.
Were a hacker to breach Comcast's systems, it would do little good. The email address and associated password are stored as a hashed value that is used to compare with what is entered.  The hash value cannot be worked backwards into an address and password so it's of no value to hackers.


"Once I talked to the inmates of an insane asylum in Hartford. I have talked to idiots a thousand times, but only once to the insane..."
Mark Twain



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Posted by
Security Expert

Member Since: ‎11-01-2005
Posts: 3,046
Message 5 of 5 (1,892 Views)

Re: My comcast email is sending out messages by itself.


lens172 wrote:

It seems like my comcast email is sending out virus's to everybody in my address book. I have run Norton scans with no problems reported. How do I clean it up?


You don't say if you are using Xfinity Connect for email, or an email client such as Outlook.

 

Regardless of which you use, change your password immediately and make sure the new one is strong.

How to Create a Strong Password

 

Check your 'Sent Mail' folder to see if copies of the spam are there.

 

I imagine the question 'How did they get my password', has crossed your mind. Here is a good link with info on some of the way that passwords can be compromised: http://www.filterjoe.com/2010/05/14/how-attackers-steal-passwords/

Note: Your Comcast email password is not stored on the Comcast email server. Comcast stores a mathematical representation of your combined email address and password. In the unlikely event that someone was able to hack into the Comcast email servers neither your email address nor password would be exposed.

 



"Once I talked to the inmates of an insane asylum in Hartford. I have talked to idiots a thousand times, but only once to the insane..."
Mark Twain



Community Icon
I am not a Comcast employee, I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help.To learn more about XFINITY Forum Expert program click here.
Was your question answered? Mark it as an accepted solution!solution Icon
Did this post help? Why not give it a kudo!!!Kudos Icon
Community Icon
I am not a Comcast employee, I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help.To learn more about XFINITY Forum Expert program click here.
Community Icon
I am an XFINITY Forum Expert and I am here to help. Expert Program