Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,609,755

members

52

online now

1,791,695

discussions

Back to Top

Keep getting ERROR when trying to download Norton on a Mac

Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Member Since: ‎11-13-2015
Posts: 3
Message 1 of 6 (679 Views)

Keep getting ERROR when trying to download Norton on a Mac

Have been trying to download Norton on a Mac but I keep getting "error."  Any suggestions!  Thanks.

5 REPLIES
Posted by
Norton Expert

Member Since: ‎11-18-2013
Posts: 1,083
Message 2 of 6 (645 Views)

Re: Keep getting ERROR when trying to download Norton on a Mac

Hello ,

 

Sorry for the trouble. Which version of Mac you use? What exactly happens when you try to install?

 

Harry

Norton Support

Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Member Since: ‎11-13-2015
Posts: 3
Message 3 of 6 (622 Views)

Re: Keep getting ERROR when trying to download Norton on a Mac

OS X   Version 10.6.8

Posted by
Norton Expert

Member Since: ‎11-18-2013
Posts: 1,083
Message 4 of 6 (606 Views)

Re: Keep getting ERROR when trying to download Norton on a Mac

Sorry, the latest Norton Internet Security 5 cannot be installed on Mac OS X 10.7.4 or earlier. If your computer meets the minimum hardware requirements, you can upgrade to the latest version of the Mac OS X and then get Norton Internet Security 5 for Mac.

 

If you decide to continue to use Apple Snow Leopard OS, you may not be able to use Norton for mac further. Here is our End Of Life announcement regarding Norton Internet Security 4 for Mac:

https://support.norton.com/sp/en/in/home/current/solutions/v104341125_EndUserProfile_en_us

 

Harry

Norton Support

Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Member Since: ‎11-13-2015
Posts: 3
Message 5 of 6 (586 Views)

Re: Keep getting ERROR when trying to download Norton on a Mac

Many thanks for that information.  Time to move on and up.

Posted by
Contributor

Member Since: ‎02-03-2007
Posts: 23
Message 6 of 6 (215 Views)

Re: Keep getting ERROR when trying to download Norton on a Mac

Norton says the download is for Snow Leopard; but, it isn't. AND, 10.7 is not possible on my MAC 10.6.8 maximum upgrade on a 1.66 GHz Intel Core Duo.