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I can't upgrade to Comcast Norton Security Suite v. 5.2

Posted by
Regular Contributor

Message 1 of 20
2,860 Views

No matter how many times I tried running LiveUpdate on Comcast Norton Security Suite, I can't update it to Version 5.2!  I've tried that 10 times, but still no update!  I followed the link here, but no success in running LiveUpdate!  Can someone tell me what's wrong with Comcast Norton Security Suite?!  I have Version 5.1.  Woman Sad

 

http://community.norton.com/t5/Norton-360/Product-Update-5-2-0-13-for-Norton-360-version-5-January-3...

19 REPLIES
Posted by
Frequent Visitor

Message 2 of 20
2,833 Views

I seem to be having the same problem as you, no matter how many time i run live upade my version does not change. I have version 5.1.0.29

Posted by
Regular Contributor

Message 3 of 20
2,818 Views

angeldeb82 wrote:

No matter how many times I tried running LiveUpdate on Comcast Norton Security Suite, I can't update it to Version 5.2!  I've tried that 10 times, but still no update!  I followed the link here, but no success in running LiveUpdate!  Can someone tell me what's wrong with Comcast Norton Security Suite?!  I have Version 5.1.  Woman Sad

 

http://community.norton.com/t5/Norton-360/Product-Update-5-2-0-13-for-Norton-360-version-5-January-3...

 

angeldeb82, do you have version 5.1.0.29? That is the current version of Comcast Norton, I believe.

I will have an expert look at this thread and reply. The version I mentioned is the one I have. Comcast Norton usually trails Norton in updates.


 

Posted by
Security Expert

Message 4 of 20
2,817 Views

Hi everyone,

 

Latest word I have received from Norton employees is that the 5.2 update for Norton Security Suite is not released yet, but they will let me know (so I can pass the word on here) as soon as it is posted for download.

 

There was no reason given, but I do know that the commercial customers, always get the updates and the upgrades ahead of Comcast Norton Security Suite.

 

FWIW, I am in the same boat as everyone else in regards to not receiving 5.2 yet.

 

Please be advised that we have found with all the FF updates recently the Norton Toolbar updates and functions better if you update Norton (in this case to 5.2) prior to upgrading FF.  Those who can;t wait to update FF to 10 may experience some problems by updating it first - but let us know and we'll get you fixed up once the dust clears.

A veteran - whether active duty, retired, national guard, or reserve - is someone who, at one point in his or her life, wrote a blank check made payable to The 'United States of America', for an amount of 'up to and including my life.'




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Posted by
Regular Contributor

Message 5 of 20
2,815 Views

maggiew3187 wrote:

I seem to be having the same problem as you, no matter how many time i run live upade my version does not change. I have version 5.1.0.29

 

maggiew3187, I am no expert but I do use Comcast Norton. The version you have is the one I have. Comcast Norton is usually a little behind Norton in the updates. I will have an expert reply.

Npersn31


 

Posted by
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Message 6 of 20
2,800 Views

I can't upgrade to comcast Norton Security Suite either.  How do I contact comcast support?

I keep going in circles trying all the help lines.

Posted by
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Message 7 of 20
2,798 Views

I keep getting the message that I only have 511 of memory and I need 512 to install. I've tried deleting

everything I can think of but still no change.

Posted by
Security Expert

Message 8 of 20
2,792 Views

roses4u wrote:

I can't upgrade to comcast Norton Security Suite either.  How do I contact comcast support?

I keep going in circles trying all the help lines.


Go here and lcick on Chat

http://us.norton.com/support/comcast.jsp?pvid=nsce_1&entsrc=Comcast


 

A veteran - whether active duty, retired, national guard, or reserve - is someone who, at one point in his or her life, wrote a blank check made payable to The 'United States of America', for an amount of 'up to and including my life.'




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Posted by
Security Expert

Message 9 of 20
2,787 Views

roses4u wrote:

I keep getting the message that I only have 511 of memory and I need 512 to install. I've tried deleting

everything I can think of but still no change.


You will need to install more ram. There is nothing you can remove that will increase it.



"Once I talked to the inmates of an insane asylum in Hartford. I have talked to idiots a thousand times, but only once to the insane..."
Mark Twain


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Posted by
Frequent Visitor

Message 10 of 20
2,783 Views

I really mostly just want mine to update so that i can get my Norton toolbar back because this says

http://community.norton.com/t5/Norton-360/Firefox-10-Support-for-Norton-Toolbar/td-p/648245

That you need version version 5.2

Posted by
Security Expert

Message 11 of 20
2,745 Views

maggiew3187 wrote:

I really mostly just want mine to update so that i can get my Norton toolbar back because this says

http://community.norton.com/t5/Norton-360/Firefox-10-Support-for-Norton-Toolbar/td-p/648245

That you need version version 5.2


I am having no problems what-so-ever running FF9.01 or IE9 with the current version of NSS.  I know it goes against some peoples grain, but if you wait until NSS is updated to 5.2 and then update FF to 10, you'll  have the Norton Toolbar the entire time.

A veteran - whether active duty, retired, national guard, or reserve - is someone who, at one point in his or her life, wrote a blank check made payable to The 'United States of America', for an amount of 'up to and including my life.'




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Posted by
Frequent Visitor

Message 12 of 20
2,703 Views

Yeah but i already updated to firefox 10 and My norton is still not updating to 5.2 so i still can't get my toolbar back yet.

Posted by
Security Expert

Message 13 of 20
2,696 Views

maggiew3187 wrote:

Yeah but i already updated to firefox 10 and My norton is still not updating to 5.2 so i still can't get my toolbar back yet.


Here is a download for FF 9.0.1 - you should be able to uininstall FF 10, and install 9.0.1 and get the NTB back.

 

http://www.top10download.com/firefox-9-0

A veteran - whether active duty, retired, national guard, or reserve - is someone who, at one point in his or her life, wrote a blank check made payable to The 'United States of America', for an amount of 'up to and including my life.'




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Posted by
Frequent Visitor

Message 14 of 20
2,688 Views

Where is the download, i don't see it posted?

Posted by
Security Expert

Message 15 of 20
2,676 Views

maggiew3187 wrote:

Where is the download, i don't see it posted?


Sorry, I forgot the link.  I posted it in my post above to keep it all together.

A veteran - whether active duty, retired, national guard, or reserve - is someone who, at one point in his or her life, wrote a blank check made payable to The 'United States of America', for an amount of 'up to and including my life.'




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Posted by
Regular Contributor

Message 16 of 20
2,649 Views

So far, I'm holding back on the upgrade to Firefox 10.  Any news on when NSS will arrive? 

Posted by
Security Expert

Message 17 of 20
2,595 Views

angeldeb82 wrote:

So far, I'm holding back on the upgrade to Firefox 10.  Any news on when NSS will arrive? 


I'm holding back also on the system I am running NSS on.

 

The update hs not been released yet. You can verify this by running a Manual LiveUpdate until it says a Product Update has been insatlled and a reboot is required.

A veteran - whether active duty, retired, national guard, or reserve - is someone who, at one point in his or her life, wrote a blank check made payable to The 'United States of America', for an amount of 'up to and including my life.'




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Posted by
Regular Contributor

Message 18 of 20
2,165 Views

Well, It's been about a week, and still no update from Comcast on NSS v. 5.2.  But I'm still waiting for the update and STILL using Firefox 9.0.1.  I'm longing for good news.

Posted by
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Message 19 of 20
2,129 Views

The NORTON update to 5.2 is NOW AVAILABLE.

Please run live update and you will get the update.  You have to restart twice; or at least that was my case!!!

Posted by
Regular Contributor

Message 20 of 20
2,124 Views

So I was able to run LiveUpdate twice.  After each restart, it only took a few minutes for the Norton icon to appear with a green check mark, because the startup was a bit slower than usual, but overall, it was worth it to upgrade Firefox to Version 10 again.  Woman Happy