Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,514,277

members

56

online now

1,714,867

discussions

Back to Top

How To Uninstall/Reinstall Norton Security Suite after a problem with Norton program

Posted by
Edited on
‎07-15-2013 05:14 PM

Security Expert

Member Since: ‎10-28-2003
Posts: 6,209
Message 1 of 1 (77,111 Views)

How To Uninstall/Reinstall Norton Security Suite after a problem with Norton program

[ Edited ]
Please note:  These instructions should also be followed if changing from one Norton product to another. ie a paid/trial subscription from Norton to the Comcast version, or a version upgrade of NSS which is more than one upgrade old.
.
If you use Identity Safe, backup your Identity Safe data (See Export instructions here- http://forums.comcast.net/t5/Security-and-Anti-Virus/How-to-Export-Import-NSS-Identity-Safe-Data/m-p...
 
.
Uninstall NSS via normal removal procedures. (Add/Remove programs )
.
After it is uninstalled, run the Norton Removal Tool following the instructions here:
.
After running the Removal Tool, reboot and download and install a fresh copy of NSS from here:
 
Once installation is complete, open NSS and manually Run LiveUpdate (located on drop-down under PC Security on left side of main page of NSS) as many times as necessary for it to respond "no more updates available". If a reboot is requested, reboot and then continue to Run LiveUpdate until it responds "no more updates available" and then reboot one last time.  Your installation should now be up to date definition wise and ready for use.
.
After installation and update, complete the Import portion of the instructions here for Identity Safe Data here - http://forums.comcast.net/t5/Security-and-Anti-Virus/How-to-Export-Import-NSS-Identity-Safe-Data/m-p...

A veteran - whether active duty, retired, national guard, or reserve - is someone who, at one point in his or her life, wrote a blank check made payable to The 'United States of America', for an amount of 'up to and including my life.'





Community Icon
I am not a Comcast employee, I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help.To learn more about XFINITY Forum Expert program click here.
Was your question answered? Mark it as an accepted solution!solution Icon
Did this post help? Why not give it a kudo!!!Kudos Icon
Community Icon
I am not a Comcast employee, I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help.To learn more about XFINITY Forum Expert program click here.
Community Icon
I am an XFINITY Forum Expert and I am here to help. Expert Program