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Disable or stop Norton Security Suite "Create Account" popup / nag screen

Frequent Visitor

Disable or stop Norton Security Suite "Create Account" popup / nag screen

Why am I suddenly getting these popups?  I updated to Win10 in July.  I upgraded NSS, but had to use the repair / reinstall tool afterwards due to some weird corruption.  My current NSS version is 22.8.1.14.  I've also installed this program on two other computers, and I'm getting the same popup nag screen on them (however, they upgraded NSS without any errors).

 

All comptuers have the "Special Offer Notifications" set to "Off".  But, I'm guessing this is a system notification, which wouldn't be disabled by that setting.

 

If I click "Remind me later", I get to be annoyed again.  If I click "Next", the window acts like it's trying to contact Norton to allow me to create an account.  Then, the connection goes nowhere, and the window closes.

 

I've used the Comcast build of NSS for years, and I've never received these before.  However, I did try to ask a question on the Norton help forums once, and was told they couldn't help with the Comcast version of the software.  So, creating a Norton account (even if I wanted to), would seem to be pointless.

 

If anyone can help, I would appreciate it.

 

Security Expert

Re: Disable or stop Norton Security Suite "Create Account" popup / nag screen

Hi ChuckTC,

 

Interesting situation and something I have to admit I have never seen before. 

 

FWIW - you can ask questions on the Noton Fourms abouit NSS  - the preferred board would be the Norton Internet Security, N360,Norton Antivirus Board , but I would probably be the one to assist, as I answer most Comcast NSS questions over there.   I go by the user name Yank.

 

A few things you can try:

  •  Go ahead and set up a Norton Account - although it would be useless with the NSS as it is used for license tracking, renewals and moving Identity safe to the Cloud, however it would permit you to log into the Norton Forums and respond over there.
  • Plese select Help from the main poage of NSS and then Get Support.  Let the program run, and see if it finds and corrects anything.  Let us know the results - IMHO it wil probably be that nothing was fond nd you need to go to Support.
  • I'm curious if you have any other Norton Products installed - such as Norton Mobility ( offered at special Comcast user price )   I ask as the image you included shows both a PC and a Phone. In order to use Norotn Mobility, you must create a Norton Account.
  • Also please tell us if your other systems are WIN 10 or another OS, which browser you are using as Default and also if WIN 10 systems have Fast Startup disabled.

Please post back with results of above.

A veteran - whether active duty, retired, national guard, or reserve - is someone who, at one point in his or her life, wrote a blank check made payable to The 'United States of America', for an amount of 'up to and including my life.'




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Frequent Visitor

Re: Disable or stop Norton Security Suite "Create Account" popup / nag screen

Thanks for the reply.

 

I should have reworded the part about asking for help on the Norton forums - "couldn't help" wasn't the right way to say it.  They were nice and helpful, but let me know that Comcast could better answer my question.  It was several years ago.  I think it was something about Norton and Constant Guard, but I don't remember the specifics.  I didn't mean to imply that Norton turned me away or anything.

 

About the current situation:

 

-  Do you mean I should create an account at the Norton site?  The popup won't let me create an account - it never completes it function if I click "Next".  If I do create a Norton account, is there a way to input that information into NSS so it turns off the popup?

 

-  I've used the Get Support function several times since the reinstall.  It did not stop the popups.  I used it while trying to determine why NSS had stopped performing Full scans.  Somehow, during the Win10 version upgrade and reinstall, the Full auto-scan setting changed itself from 7 days to 30 days.  I went nearly a month wondering why only Quick scans were being performed.  This happened on 2 of the 3 computers, by the way - the third retained its original "every 7 days" Full scan setting.

 

-  None of the computers have any other Norton programs installed.  Also, none of them interact with a smartphone on a regular basis.  I think that must be generic phone artwork on the popup.

 

-  One PC is an original Win10 machine (HP all-in-one touchscreen), and uses Edge as the main browser with some Firefox.  One PC was upgraded to Win10 from Win7 (Dell desktop), and uses Firefox almost exclusively.  My PC (HP desktop) was upgraded from Win7.  I use Firefox mainly, but also use IE11 and Avant (which can switch between the IE, Firefox, and Chrome browser engines) for different sites.  None of the PCs have Fast Startup disabled.  Instead, we use the Sleep function and restart them every few days (on average).

 

Again, I appreciate your help.  Should I go ahead and report this directly to Norton?  To me, it seems like they forgot to "turn off" this popup in one of the latest builds they sent to Comcast.  Like I said before, it didn't start until sometime last Fall.  I kept hoping it would resolve itself.  If you need any further information, please let me know.

Security Expert

Re: Disable or stop Norton Security Suite "Create Account" popup / nag screen


ChuckTC wrote:

Thanks for the reply.

 

I should have reworded the part about asking for help on the Norton forums - "couldn't help" wasn't the right way to say it.  They were nice and helpful, but let me know that Comcast could better answer my question.  It was several years ago.  I think it was something about Norton and Constant Guard, but I don't remember the specifics.  I didn't mean to imply that Norton turned me away or anything.

 

Understand and FIW, I think with your current situation you may be better off chatting with Norton Support, rather than asking on the Norton Forum

 

About the current situation:

 

-  Do you mean I should create an account at the Norton site?  The popup won't let me create an account - it never completes it function if I click "Next".  If I do create a Norton account, is there a way to input that information into NSS so it turns off the popup?

 

Yes, I was suggesting you create a Norton Account- just to see what happens - but it now sounds like you have attempted that and it just times out (lack of a better term) instead of continuing to a page asking for email and password setup as I would have expected.

 

-  I've used the Get Support function several times since the reinstall.  It did not stop the popups.  I used it while trying to determine why NSS had stopped performing Full scans.  Somehow, during the Win10 version upgrade and reinstall, the Full auto-scan setting changed itself from 7 days to 30 days.  I went nearly a month wondering why only Quick scans were being performed.  This happened on 2 of the 3 computers, by the way - the third retained its original "every 7 days" Full scan setting.

 

I'm thinking the two that reflected the 30 days were the WIN 10 systems and the one that retained the 7 day was the WIN 7.  For some reason when Windows Update or Norton Update runs on different (OS) sysems it can change the settings in Norton, as well as sometimes the settings in WIN 10.  Fast startup is one of the settings that can get c hanged.  I have noticed the "Settings"  For example, the 30 days and also sometimes it will change the  Boot Time Protection  to OFF the defaulgt setting - I use the Aggresive setting, so I have to check that setting whenever an update occurs.

 

-  None of the computers have any other Norton programs installed.  Also, none of them interact with a smartphone on a regular basis.  I think that must be generic phone artwork on the popup.

 

OK - I ws just trying verify no addtional devices/programs

 

-  One PC is an original Win10 machine (HP all-in-one touchscreen), and uses Edge as the main browser with some Firefox.  One PC was upgraded to Win10 from Win7 (Dell desktop), and uses Firefox almost exclusively.  My PC (HP desktop) was upgraded from Win7.  I use Firefox mainly, but also use IE11 and Avant (which can switch between the IE, Firefox, and Chrome browser engines) for different sites.  None of the PCs have Fast Startup disabled.  Instead, we use the Sleep function and restart them every few days (on average).

 

Thanks for the info - now EDGE is not supported by Norton at this time - the Norton Toolbar (NT is not permitted by Microsoft at this time - I'm not sure Microsoft has approved any none Microsoft extensions for use with Edge.  Thus there is no telling what will happen with Edge.  Firefox also has limited capability with Noton at present - Norton is hard at it working with FF in order to get the NTB extension fully capable.  IE and Chrome browsers at presetn are the only two totally capable with Norton browsers.  Yes I know not cool at all. 

 

Did you read the article I linked to in my last post re:  Fast Startup?   Fast Startup disabled.  Even if only for a short period of time, please diable Fast startup, reboot and then please try your system with Fast startup disabled.

 

Again, I appreciate your help.  Should I go ahead and report this directly to Norton?  To me, it seems like they forgot to "turn off" this popup in one of the latest builds they sent to Comcast.  Like I said before, it didn't start until sometime last Fall.  I kept hoping it would resolve itself.  If you need any further information, please let me know.

 

Please try what I have suggested in regards to checking your settings and disabling Fast startup.  There is a Norton employee who posts on this forum (user name Norton support) - I will Private Message him and see if he can assist in this thread.


 

A veteran - whether active duty, retired, national guard, or reserve - is someone who, at one point in his or her life, wrote a blank check made payable to The 'United States of America', for an amount of 'up to and including my life.'




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Frequent Visitor

Re: Disable or stop Norton Security Suite "Create Account" popup / nag screen

Thanks again for the help.  The popup happens randomly, so I won't know if anything worked until it does / doesn't happen.  At first it appeared to be a monthly occurrence, but it's also happened daily and weekly for short periods of time.  The screencap I took the other day was the first time I've seen it in a while - sometime before Christmas, at least.

 

I'll keep an eye on this thread in case the Norton rep pops in.  Thanks again!

Norton Expert

Re: Disable or stop Norton Security Suite "Create Account" popup / nag screen

Hi,

 

Could you please capture a sceenshot if the message appears again. Please private message the screenshot and I can look into this for you.

 

Thanks

Anirban

Frequent Visitor

Re: Disable or stop Norton Security Suite "Create Account" popup / nag screen


NortonSupport wrote:

Hi,

 

Could you please capture a sceenshot if the message appears again. Please private message the screenshot and I can look into this for you.

 

Thanks

Anirban


Hi Anirban -

 

My first message has a screenshot of the popup when it first appears.  Do you need me to take a screenshot of what happens after I click "Next" (the next step to create an account)?  It appears to be back on a weekly schedule - it popped up last Sunday night.  So, it will be a few days before I can get you the second screenshot.

 

Thank you for the reply on this forum.  I haven't had time to create a Norton forum account, and post this information there.

Security Expert

Re: Disable or stop Norton Security Suite "Create Account" popup / nag screen

Hi ChuckTC,

 

Sorry Norton Support took so long to resposnd  (he did apologize in a PM to me), but since you have already supplied the initial screenshot - I think the screenshot of what happens after you click "Next" (the next step to create an account)? will be most helpful.

 

Bear in mind, once he receives the screenshot, he will have to go back to the TEAM @ Norton (something I can not do) that will investigate this situation, so do not expect an immediate answer. 

A veteran - whether active duty, retired, national guard, or reserve - is someone who, at one point in his or her life, wrote a blank check made payable to The 'United States of America', for an amount of 'up to and including my life.'




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Frequent Visitor

Re: Disable or stop Norton Security Suite "Create Account" popup / nag screen

Thanks, USAF.  I'll keep an eye out on Sunday to see if it reappears.

 

No sweat about the delay, and thanks again for sending him a message.  It's really only a minor annoyance, no big deal.  But it's obvious that it's not supposed to happen, and I wanted to make sure to let someone know in case it may point to a coding problem or other bug/glitch that could compromise the security of the program and its functions.  I've had a little experience with computer programming - if there is one error, it usually points to several more.  Smiley Happy

 

Thanks again, and hope you both have a great weekend!

Frequent Visitor

Re: Disable or stop Norton Security Suite "Create Account" popup / nag screen

Oh, and one other thing:  The last popup (last Sunday evening), happened while I was watching fullscreen video.  Usually whatever program is streaming video has complete control of the screen, and won't let notifications from other programs interfere.  Instead, the Norton popup occurred on top of the video, as though it weren't even running.  I can understand that behavior if it were a security notification - like hackers were rooting around in my computer while I was watching Game of Thrones, or something else that was urgent.  But for a silly "Don't forget to create a Norton account!" reminder?

Security Expert

Re: Disable or stop Norton Security Suite "Create Account" popup / nag screen

ChuckTC,

 

Please go to Settings > Administrative Settings > Silent Mode Settings and click on the question mark.  That should bring up a new page titled Manage Silent Mode Settings - thatg should explain what the different settings do. 

 

FWIW - if you have Full Screen Detection set to ON, it shoujld supress all Norton alerts and background tasks, until you come out of full screen mode.

 

I'm thinking if you receive these popups while Full Screen detection is on, then it is NOT coming from Norton.

 

Interested in what you'll see Sunday. 

A veteran - whether active duty, retired, national guard, or reserve - is someone who, at one point in his or her life, wrote a blank check made payable to The 'United States of America', for an amount of 'up to and including my life.'




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Frequent Visitor

Re: Disable or stop Norton Security Suite "Create Account" popup / nag screen

The popup never occurred last night.  Guess I'm back on the monthly reminder track.  Whenever it reappears, I'll try my best to get a screencap of the second screen.

Frequent Visitor

Re: Disable or stop Norton Security Suite "Create Account" popup / nag screen


NortonSupport wrote:

Hi,

 

Could you please capture a sceenshot if the message appears again. Please private message the screenshot and I can look into this for you.

 

Thanks

Anirban


I finally was able to get a screencap of the second screen.  It occurred Saturday night (Sunday morning) at midnight CST.  Last weekend, I was watching for it at the Sunday/Monday midnight split.  I must have missed it the night before.

 

The second screen occurs after you click the "Next" button to begin creating a Norton account.  You can see that it switches to a timer animation where the arrow is animated.  There is a third screen which appears for a split-second after the popup establishes a connection to the Norton server.  It's a series of concentric yellow circles that are animated, each circle rotating in the opposite direction of the larger circle above/outside it.  It disappears instantly afterwards, and the whole popup disappears.  I doubt I would ever be able to get a screencap of that third screen - it is literally onscreen for half a second.

 

I'll also PM you these screencaps and description, but I wanted to post them publicly in case anyone else is experiencing this issue.  Please let me know if you have any questions.

Norton1.jpg
Norton2.jpg
Norton Expert

Re: Disable or stop Norton Security Suite "Create Account" popup / nag screen

Hi, 

 

   Thanks for the screenshots. I will pass them on to the concerned team and get back to you with the update.

 

Thanks

Anirban

Frequent Visitor

Re: Disable or stop Norton Security Suite "Create Account" popup / nag screen

This is still occurring.  It has migrated from early AM on Sunday, to mid-day Saturdays, and now to mid-morning on Friday.  So, not exactly a 7-day / weekly occurrence.

 

I was finally able to get a screencap of the third screen, with the animation.  I'm hoping it might help track down the bug.

 

NortonAccountScreen3.jpg

New Poster

Re: Disable or stop Norton Security Suite "Create Account" popup / nag screen

I have this exact same problem.  My computers are running Win 7 64 bit.

 

New Poster

Re: Disable or stop Norton Security Suite "Create Account" popup / nag screen

I'm getting the same thing. Have you figured out what this is yet?

Contributor

Re: Disable or stop Norton Security Suite "Create Account" popup / nag screen

I get the same thing every week or so.  Exact same behavior reported above. 

Security Expert

Re: Disable or stop Norton Security Suite "Create Account" popup / nag screen

I have asked NortonSupport to follow up on this topic.

A veteran - whether active duty, retired, national guard, or reserve - is someone who, at one point in his or her life, wrote a blank check made payable to The 'United States of America', for an amount of 'up to and including my life.'




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New Poster

Re: Disable or stop Norton Security Suite "Create Account" popup / nag screen

I have the exact same pop up issue. I have registered but the pop ups continue.  Is Comcast going to address this?

Frequent Visitor

Re: Disable or stop Norton Security Suite "Create Account" popup / nag screen

My apologies, everyone, for the late reply to this thread.  My topic notifications were not working, and I was unaware of all the replies.

 

I have mixed results to report about the popup on three different computers - perhaps they might be of help:

 

- On a friend's computer, she stopped the popup completely by clicking "Remind me later", which caused a sub-menu popup to appear.  On the sub-menu popup were a couple of reminder timeframe options, and the option "Don't remind me again".  She hasn't seen the popup since after clicking "Don't remind".  She didn't get a screencap of the sub-menu, sorry.

 

- On a family member's computer, we tried clicking "Remind me later" to look for the "Don't remind" option.  But, the sub-menu popup did not appear - the entire main popup window closed instead.  However, the popup has not appeared in several weeks since we clicked "Remind" instead of "Next".

 

- On my computer (the one used for the screencaps in previous replies), the popup simply stopped appearing earlier this summer.  I don't know if the popup will occur again at some point, or if it has corrected itself.  I can't be sure.  My current Norton version is 22.10.0.85.

 

If you're still experiencing the popup, try clicking "Remind" instead of "Next".  If the little sub-menu pops up, look for the "Don't remind me again" option.  If clicking "Remind" closes the main popup window, there's a good chance the reminders will stop anyway (hopefully).

 

If anyone needs more info from me, please let me know.  I'll check this topic more frequently until my notifications start working again.

 

Good luck!

 

 

 

Norton Expert

Re: Disable or stop Norton Security Suite "Create Account" popup / nag screen

Hi 

 

 

Regular Visitor

Re: Disable or stop Norton Security Suite "Create Account" popup / nag screen

I'm getting the same popup on all 3 of my PCs which are running Windows 10. The popup occurs sporadically. If I click remind me later, it disappears. If I click create a Norton account, the popup disappears, but nothing else happens.

 

I've gone through all of the posts in this message, and nothing suggested has helped.

Frequent Visitor

Re: Disable or stop Norton Security Suite "Create Account" popup / nag screen


NortonSupport wrote:

Hi 

 

 


 Hi Anirban -

 

Thanks for asking.  As of today, none of the 3 computers I manage are receiving the popup.  However, the other users who have responded to the thread may need assistance.

Regular Visitor

Re: Disable or stop Norton Security Suite "Create Account" popup / nag screen

Also receiving the same popups on 2 Windows 10 laptops.  In both cases, the popups started after the Win 10 Creators update...though at that time Norton Security Suite was reinstalled on both machines.

Frequent Visitor

Re: Disable or stop Norton Security Suite "Create Account" popup / nag screen

Get the exact same thing fairly regularly on all 3 Win10 desktops here at home.  You'd think it would be fairly simple for the Norton folks to be able to say "Here's what triggers that pop-up and here's what you can do to disable it".

 

I guess I'll just have to keep checking this thread and googling the issue everytime it happens to see if anyone ever comes up with the answer -- besides just disabling NSS and using MS Defender.

Norton Expert

Re: Disable or stop Norton Security Suite "Create Account" popup / nag screen

Hi 

 

 

Regular Visitor

Re: Disable or stop Norton Security Suite "Create Account" popup / nag screen

I am getting the exact same reminder screen on my new Win 10 computer.  How do I turn off this reminder?

Norton Expert

Re: Disable or stop Norton Security Suite "Create Account" popup / nag screen

Hi 

 

 

Regular Visitor

Re: Disable or stop Norton Security Suite "Create Account" popup / nag screen

Would like to, but don't know how to send you a private message.  When I click on your name, it gives me the option to Send Message, but the next screen won't let me add a message to the private message area . . .

New Poster

Re: Disable or stop Norton Security Suite "Create Account" popup / nag screen

Has this ever been resolved?

I have the same problem and after a lot of searching finally found this thread, hoping for a solution.

I believe the "create an account" popup started appearing after I had trouble with my Xfinity Norton security program. I received a message stating my "subscription has been canceled" or somesuch. I followed instructions found on the Xfinity site to reinstall but that didn't work. I was automatically routed me to the Norton site to install Norton 360 from there. Seemed legit so I continued. I was given some sort of activation code (told me to write it down) but it did not work - Norton would not activate. I then uninstalled and reinstalled again with the same exact results. I called Xfinity help and after nearly an hour on the phone they said they would call back. Never happened. At that point I gave up, turned on the native Windows7 protection and firewall programs, then went about my business. A couple of days later I checked and the Xfinity version of Norton was again working and had switched on its protection programs without any interaction or acknowledgement on my part (kind of scary).  Since then I periodically get the "create an account" popup, and by periodiclaly I mean way too often. I keep dismissing it, not even knowing if it is actually a Norton thing - could be some sort of fishing scheme. The popup is especially annoying as my family members keep asking me what they should do when they get this Norton message. Am I stuck with it forever? Am I getting it because I followed instructioins and attempted to install Norton 360? Reading this thread, I have learned that as an Xfinity customer and using the provided security package, that I don't need a Norton account. It is for managing software purchased from Norton.

Has anyone found a solution?

 

Security Expert

Re: Disable or stop Norton Security Suite "Create Account" popup / nag screen

Hi markbrauer,

Have you tried the suggestion in the following popst byu ChuckTC:

 

http://forums.xfinity.com/t5/Anti-Virus-Software-Internet/Disable-or-stop-Norton-Security-Suite-quot...

 

In regards to your "mysterious" reactivation of NSS - there was a glitch in the data base of Comcast customers/users of Norton that afected many customers  that was fixed by reactivation - with no input needed from customers.

 

Please let us know how things go.

 

 

A veteran - whether active duty, retired, national guard, or reserve - is someone who, at one point in his or her life, wrote a blank check made payable to The 'United States of America', for an amount of 'up to and including my life.'




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New Poster

Re: Disable or stop Norton Security Suite "Create Account" popup / nag screen

That is the same crappy ad that im getting seems like every 3 days  i am sick of it and no one knows how to stop it from popping up and none of the above suggestions have worked

Norton Crap Ad 50 percent.png