Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,681,271

members

56

online now

1,850,189

discussions

Back to Top

Did I get scammed?? 866-245-1400

Posted by
New Poster
  • Congrats on Posting your first topic!

Message 1 of 2
573 Views

Was having problems getting my printer to work. After talking to Kodak for a while, they told me to call comcast because there was a problem with my computer. Called 888-245-1400 and they fixed all the issues, but told me my isp addressed was hacked and being used for child pornography! They connected me with Orion (so I thought) and offered me a plan to protect my ISP address for $200, for 6 months. Now after checking the number, I'm worried that I've messed up my computer and it is now hacked!

Can someone help me??

1 REPLY
Posted by
Security Expert

Message 2 of 2
511 Views
Have your computer scanned for malware. See the link below for info. (note: all sites are free)

http://forums.comcast.com/t5/Security-and-Anti-Virus/Where-to-Seek-Malware-Removal-Assistance/m-p/88...


"Once I talked to the inmates of an insane asylum in Hartford. I have talked to idiots a thousand times, but only once to the insane..."
Mark Twain


Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon