My apologies for the delay in this response. The most common issue we see with the anti-logging application of the Constant Guard protection services is with driver conflicts - most frequently with competing anti-key-logging applications. In this case, it appears that another anti-logging application was in place, and that may have been causing the conflict. Please be aware that the Aniti-logging is *part* of the Constant Guard Protection Services. You can disable or remove it completely without removing the other features of CGPS. AFter installing the CGPS, you can go to the Programs/Features menu and can click on the "Antilogging SDK" application and then click to remove it. AFter restarting, the anti-logging application is gone.
During a recent update from Constant Guard my windows 7 laptop started having to do repairs. According to what I am reading on this site, I am not the only one. The problem I am having is my computer crashed before I was able to figure this out. Can you assit me with how to correct this problem through DOS so I do not have to reformat my computer? Or do I have to at this point reformat? Can you assit me, please?
"I am having the same issue. I tried booting into safe mode and safe mode with networking but I still receive the BSOD with a stop 0x0000003D keycrypt64.sys. I booted into the recovery console and do not have a restore point dating back far enough to when the problem occurred. Lastly I booted into the command prompt and searched c:\windows\system32\drivers for keycrypt64.sys to see if I could rename it, but the file was not found. I also tried attrib -s -h -r keycrypt64.sys in the drivers folder in case it was hidden but the file was not found. Do you have any other suggestions how to repair this short of a format/reinstall? Thanks in advance."
interesting to stumble across this thread as I have been struggling with the same issues for days. My laptop kept giving me the nasty blue screen at startup and would loop through restores. Finally was able to start up in safe mode. Then after hours of googling different error messages and trial and error, I narrowed it down to Constant Guard. After I uninstalled CG and then Norton, ran CCcleaner and Malwarebytes (both free), then reinstalled JUST Norton w/out CC, it seems to have fixed the issue. Constant Guard is evil. I have had nothing but issues with my laptop from the day I installed it. anyway, after reinstalling Norton, I ran the diagnostics and it came back with the following under 'Inoperable HW devices: "Device Type: AntiLog32, Device Status: Device is not present, not working properly,..., Plug and Play ID: ROOT\LEGACY_ANTILOG32\000. Then found it listed under 'Non-Plug and Play Drivers' in Device Manager with a yellow exclamation attached, right-clicked and selected 'Uninstall', rebooted, and so far so good.
I had reinstalled CG only to have the problem return. I did go to device manager and found non plug and play driver with the exclamation point there. I uninstalled the device and the problem is no longer present. Thanks!
Ultimately, I was forced to remove Norton Security Suite along with Constant Guard using Windows 7 for the conflict issues a few days ago and installed AVG however, I am still getting the same response message and find NO listing in my programs to remove this anti-logging program AVG is finding with same message below. I am unable to go further with this using Windows and it continues to be a hang.
My pc continued to stall after complete removal using windows/control panel/removal uninstall programs and features so I researched and found your comcast anti-spy program running in active programs using control alt delete. Right clicking from there to me to source for removal but this remains an issue.
Any ideas how to be free from this issue as I have been dealing with compatitbility issues since I installed it and really don't feel I should have to pay anyone to come out for software conflicts etc.
A device is not working properly
Windows reports that the "AntiLog32" device is not working properly.
Recommended solution to the problem
Use Windows Update to check whether new device drivers are available. Proceed as follows:
Please have a look at the folowing post and see if it works to remove the comcast anti-spy program.
Also if you are using AVG, have you comepletely removed NSS via Control Panal and then running the Norton Removal Tool?
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I am not a Comcast employee, I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help. For information on the program click here. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Mark it as an accepted solution!
I am not a Comcast employee. I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help. We ask that you post publicly so people with similar questions may benefit. Was your question answered? Mark it as an accepted solution!
I am not a Comcast employee.
Was your question answered? Mark it as a solution!
I am a handicapped adult and I own a desk top computer , back in early February is when my problem with the constant guard and the anti logging issues started how do you expect someone with limited knowledge of the computer to know how to do that kind of troubleshooting ? e.k.
Sorry, can you please explain the problem you face with using Constant Guard so that we can help you in a better way? The thread you have posted is back from the year 2013 and it's intended for that specific scenerio of the user who had the issue at that time. If you want assistance through Phone, please use http://customer.xfinity.com/contact-us