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Constant Guard Alert - Bot Detected pop up is getting ridiculous

SOLVED
Posted by
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Message 1 of 30
33,829 Views

as i am typing right now, there is a huge Constant Guard Alert - Bot Detected pop up banner covering up 1/3 of this webpage. I never downloaded Constant Guard so I can't seem to get rid of this pop-up.

 

I decided to download the Xfinity app on my iphone. now that pop up is on my phone too everytime i sign onto wireless internet at home. it covers up almost all of the pages i try to look at on my phone.

 

why is there no fix for this yet?

29 REPLIES
Posted by
Problem Solver

Message 2 of 30
33,760 Views

 Some links you may want to read up on .

 

       http://xfinity.comcast.net/constantguard/Education/What-is-DNS-Lock

 

 

        edit vvvvvvvvvvvvvvvvvvvvv     link per bruce comment

       https://amibotted.comcast.net/

Posted by
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Message 3 of 30
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Posted by
Problem Solver

Message 4 of 30
33,734 Views

      fud edit

 

 

ps : I am a comcast customer i don't work for them .

 

              Comcast employees who frequent here can be found usually on 2nd page of Whos Online there Nick will appear in RED . If  no one else answers your question send them a private message .

Posted by
Gold Problem Solver

Message 5 of 30
33,720 Views

niamlee wrote: ... huge Constant Guard Alert - Bot Detected pop up banner ...

That's the way the bot detection system is designed to work -- see http://forums.comcast.com/t5/Security-and-Anti-Virus/Comcast-Announces-Constant-Guard-security-progr....

 

Be aware that Comcast has unwisely chosen to use the name "Constant Guard" to refer to two different things: the PC software it provides, and a separate system that monitors customer modem traffic looking for "bot-like activity". The pop-ups you're seeing are coming from that second "Constant Guard". Comcast will not let you opt out of those.

 

You might find more information at https://amibotted.comcast.net/. Also, Comcast Customer Security Assurance operate this system -- give them a call at 1-888-565-4329 6am-2am Eastern time, http://security.comcast.net/get-help/contact-comcast-security.aspx.

Posted by
Gold Problem Solver

Message 6 of 30
33,719 Views

UHFhd wrote:  Some links you may want to read up on .

 

       http://xfinity.comcast.net/constantguard/Education/What-is-DNS-Lock

 

       hxxps://amibotted.comcast.net/all-clear.html


The "What-is-DNS-Lock" link relates to the PC Constant Guard software, but the OP's message is being generated by the Bot Detection system. These are two very different things.

 

Please direct customers to https://amibotted.comcast.net/, not to the "All Clear" page. Going directly to "All Clear" might result in a false negative report.

Posted by
Problem Solver

Message 7 of 30
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Posted by
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Message 8 of 30
33,624 Views

this has nothing to do with a bot. the amibotted site says i dont have anything.

 

the pop up only showed up ever since i clicked agree to some constant guard agreement one day..

 

and im sure i dont have malware on my iphone.... i only got the pop up after i downloaded the xfinity app.

Posted by
Problem Solver

Message 9 of 30
33,605 Views

Can you post a screen shot of this problem ?

 

Also did you call the security team as posted above ?

 

      Also, Comcast Customer Security Assurance operate this system -- give them a call at 1-888-565-4329 6am-2am Eastern time, http://security.comcast.net/get-help/contact-comcast-security.aspx.

 

 

      

Posted by
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Message 10 of 30
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Posted by
Problem Solver

Message 11 of 30
33,540 Views

 Did you try this site .         https://constantguard.comcast.net/                      Still searching for answer comcast should make this easier !!!!

 

 

         That pop up wuld tee me off !!!

Posted by
Connection Expert

Message 12 of 30
33,536 Views

Have you tried going to the site that BruceW supplied a link to to test for a possible actual bot infection. Your machine or something on your network may actually be harboring some malware...

 

https://amibotted.comcast.net/




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Posted by
Problem Solver

Message 13 of 30
33,529 Views

                                 OP said they went to amibotted site , they  said was all clear NO bots .

 

 

       

 

   

Posted by
Connection Expert

Message 14 of 30
33,527 Views

Fair enough, my bad. I overlooked it, sorry. Thanks for the correction. Carry on. Good luck to the OP !




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Posted by
Problem Solver

Message 15 of 30
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Posted by
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Message 16 of 30
33,491 Views
Posted by
Problem Solver

Message 17 of 30
33,484 Views

    I Sent a private message to CGPS-Support who frequents this forum . No reply yet from them .You could  send a private message to any of the comcast folks here there names appear in RED usually on the second page of "Who's Online" . Did you call that phone number Bruce posted ? 

Posted by
Official Employee

Message 18 of 30
33,460 Views

niamlee wrote:

guess theres no fix for this Smiley Sad


Sure there's a fix. You likely have malware. Go to https://amibotted.comcast.net/ and tell us here what malware you have, and follow the recommended remediation steps.

JL
Internet Services


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Posted by
Contributor

Message 19 of 30
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jlivingood wrote:

niamlee wrote:

guess theres no fix for this Smiley Sad


Sure there's a fix. You likely have malware. Go to https://amibotted.comcast.net/ and tell us here what malware you have, and follow the recommended remediation steps.


Guess you missed the post above stating "this has nothing to do with a bot. the amibotted site says i dont have anything."  from OP.

Posted by
Official Employee

Message 20 of 30
33,443 Views

aghwtryae wrote:

jlivingood wrote:

niamlee wrote:

guess theres no fix for this Smiley Sad


Sure there's a fix. You likely have malware. Go to https://amibotted.comcast.net/ and tell us here what malware you have, and follow the recommended remediation steps.


Guess you missed the post above stating "this has nothing to do with a bot. the amibotted site says i dont have anything."  from OP.


The OP may want to check again (as I did). The only caveat is the history I have access to goes further back that what the AmIBotted page shows, and maybe that explains the difference.

JL
Internet Services


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Posted by
Regular Contributor

Message 21 of 30
33,468 Views

For one thing, you do not need any CG on a iphone, nor do you need any virus protection on an iphone. Your problem is that you have Constant Guard app on your iphone.

 

As to it being on your PC, most everyone here suggest to uninstall CG only from your computer. Constant guard is not a virus or firewall. Norton is! Constant guard is a modem monitor for traffic, and that`s it.

Posted by
Silver Problem Solver

Message 22 of 30
33,462 Views

Actually there are two Constant Guards, one is the application you download to protect the computer, the other is a program that Comcast use to inform users, that there may be a bot on their network. It does cause a little confusion of course.

 

 

Posted by
Gold Problem Solver

Message 23 of 30
33,451 Views

jlivingood wrote: ... the history I have access to goes further back that what the AmIBotted page shows ...

<offtopic>

Speaking of which, one of the admins posted that AmIBotted now shows only 24 hours of history, instead of the 7 days that were available before the page was redesigned. Is that correct? Is it a good idea? 24 hours seems awfully light. I think customers would be better served with a few days of history, at least.

 

Even before that change, several forum visitors posted, like niamlee did, about getting bot emails and html injection notices, but no results on AmIBotted. Cutting back on the history will only make this discrepancy worse and result in further distrust of the bot detection notices.

</offtopic>

Posted by
Problem Solver

Message 24 of 30
33,431 Views

   The problem i see , its like the advertizement in email recently stating errors then directing you to software program which will fix problem that did not exist  .

 

    There should be a easy way to remove this warning . Then if bot is present the warning popup would appear again , stating this is second time we have seen bot activity .

 

 

          I am still not seeing how to "remove bot warning" without installing constant gaurd software protection (norton)  .

Posted by
Problem Solver

Message 25 of 30
33,427 Views

       Does comcast use IP to see if there is Bot activity or Mac address of modem ? Say someone on same node had IP address they had a Bot then the IP addresses swapped out now neighbor has botted IP address . Is that how tracking bots works ?

Posted by
Problem Solver

Message 26 of 30
33,413 Views

    Based on the way comcast and norton have dealt with this issue , i would uninstall anything to do with NORTON and NEVER install anything from COMCAST even if its FREE cause we know it aint !     

 

 

 

   EnD oF RaNt back to OP

Posted by
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Message 27 of 30
33,299 Views

never downloaded norton nor did i ever download constant guard.

 

so the mod is saying there's a constant guard app for iphone???????? really? lol

Posted by
Official Employee

Message 28 of 30
33,296 Views

niamlee wrote:

never downloaded norton nor did i ever download constant guard.

 

so the mod is saying there's a constant guard app for iphone???????? really? lol


The Constant Guard malware detection & notification system works on all devices -- whether they have an app installed or not. The notification is to the household, not device-specific. 

JL
Internet Services


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Posted by
Problem Solver

Message 29 of 30
33,278 Views

    Jlivingood :   

 

 

        Does constant guard malware detection & notification system Use the Mac address of Modem or IP assigned to modem to determine if there is a BOT ?

 

 

 

 

OP ,    

 https://itunes.apple.com/us/app/xfinity-constant-guard-mobile/id572010699?mt=8          If you were refering to me i am just a customer of comcast just like yourself . Not a mod .

 

    The answer to the FIX is they want you to download Norton . Thats the way it looks when going to amibotted site .   The other option is to use comcasts 3rd party vendor and pay . But those are the suggestion from comcast . Basically it leaves you with 1 download norton to all your pcs @ "household" or 2 pay*129.95 per machine* to have 3rd party remove it .

 

     

Posted by
Visitor

Message 30 of 30
33,878 Views
Solution

So there's a lot of good information in this thread and a lot of mis-information. 

 

Here's the bottom line: if you have the Constant Guard bot popup, it means there is a computer connected to your modem that has a bot. 

 

Comcast refers you to Norton because with your internet subscription, you can get the full Norton anti-virus program for free. If you don't like Norton or don't trust that it's "free" (it is), you can use whatever anti-virus you want. There are many others that you can get for free as well (Microsoft Security Essentials, AVG, ClamAV...)

 

The problem is that most of these types of bots cannot be removed by a standard anti-virus program. There are other programs available (even for free) that may be able to help in these cases.

 

Take a look at the Microsoft Malicious Software Removal Tool, MalwareBytes, and the TDLSSKiller. All are available for free (malware bytes has a free trial that you do not have to register or provide any information for in order to use).

 

If after all of that you are still getting the popup, then either there is someone connected to your internet that you aren't aware of, you haven't scanned all of the computers in your house, or it's something so deeply rooted that it'll require professional assistance.

 

On that note, Comcast has a professional service, yes, but you can use whoever you want. GeekSquad, Office supply stores, local repair shops, individual IT folks, you can use any service you want.

 

I don't know why it hasn't been stressed more that if you have questions or are still having problems, CALL Comcast Customer Security Assurance at 888-565-4329. They can manually remove the popup, and are the only ones who can. But be warned, if you don't address the problem, the popup will come back after a couple of days.