Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,726,814

members

48

online now

1,888,829

discussions

Back to Top

Comcast Backup And Share - Cannot Delete Files

SOLVED
Posted by
Regular Contributor

Message 1 of 4
1,609 Views

I am currently using the free version of Comcast backup and share. I would like to delete many of the files I uploaded previously, but it seems there is no way to do it. The only time I have located a 'delete' button, it is grayed out and cannot be clicked. Anyone know anything about this. Thanks.

1 ACCEPTED SOLUTION

Accepted Solutions
Posted by
Security Expert

Message 2 of 4
1,651 Views
Solution

Hi ASF1111,

 

Here is what I have found:

 

http://support.comcastvault.net/docs/en-user-pro-win/faq/backup/concepts/commissue_delete_backups.ht...

 

Also here's some more you may be interested in looking at:

 

http://support.comcastvault.net/docs/en-user-pro-win/search?query=delete+files&commit=Search

A veteran - whether active duty, retired, national guard, or reserve - is someone who, at one point in his or her life, wrote a blank check made payable to The 'United States of America', for an amount of 'up to and including my life.'




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

3 REPLIES
Posted by
Security Expert

Message 2 of 4
1,652 Views
Solution

Hi ASF1111,

 

Here is what I have found:

 

http://support.comcastvault.net/docs/en-user-pro-win/faq/backup/concepts/commissue_delete_backups.ht...

 

Also here's some more you may be interested in looking at:

 

http://support.comcastvault.net/docs/en-user-pro-win/search?query=delete+files&commit=Search

A veteran - whether active duty, retired, national guard, or reserve - is someone who, at one point in his or her life, wrote a blank check made payable to The 'United States of America', for an amount of 'up to and including my life.'




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Posted by
Regular Contributor

Message 3 of 4
1,599 Views

Thank you for the information, it was very helpful. I also spoke to a csr who told me that as I do new backups, old files that are not being backed up anymore will drop off after about 30 days.

Posted by
Security Expert

Message 4 of 4
1,594 Views

ASF1111 wrote:

Thank you for the information, it was very helpful. I also spoke to a csr who told me that as I do new backups, old files that are not being backed up anymore will drop off after about 30 days.


Glad you got it sorted! 

A veteran - whether active duty, retired, national guard, or reserve - is someone who, at one point in his or her life, wrote a blank check made payable to The 'United States of America', for an amount of 'up to and including my life.'




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon