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Comcast Backup And Share - Cannot Delete Files

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Posted by
Regular Contributor

Member Since: ‎02-23-2009
Posts: 110
Message 1 of 4 (1,473 Views)

Comcast Backup And Share - Cannot Delete Files

I am currently using the free version of Comcast backup and share. I would like to delete many of the files I uploaded previously, but it seems there is no way to do it. The only time I have located a 'delete' button, it is grayed out and cannot be clicked. Anyone know anything about this. Thanks.

3 REPLIES
Posted by
Security Expert

Member Since: ‎10-28-2003
Posts: 6,216
Message 2 of 4 (1,510 Views)

Re: Comcast Backup And Share - Cannot Delete Files

Hi ASF1111,

 

Here is what I have found:

 

http://support.comcastvault.net/docs/en-user-pro-win/faq/backup/concepts/commissue_delete_backups.ht...

 

Also here's some more you may be interested in looking at:

 

http://support.comcastvault.net/docs/en-user-pro-win/search?query=delete+files&commit=Search

A veteran - whether active duty, retired, national guard, or reserve - is someone who, at one point in his or her life, wrote a blank check made payable to The 'United States of America', for an amount of 'up to and including my life.'





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Posted by
Regular Contributor

Member Since: ‎02-23-2009
Posts: 110
Message 3 of 4 (1,463 Views)

Re: Comcast Backup And Share - Cannot Delete Files

Thank you for the information, it was very helpful. I also spoke to a csr who told me that as I do new backups, old files that are not being backed up anymore will drop off after about 30 days.

Posted by
Security Expert

Member Since: ‎10-28-2003
Posts: 6,216
Message 4 of 4 (1,458 Views)

Re: Comcast Backup And Share - Cannot Delete Files


ASF1111 wrote:

Thank you for the information, it was very helpful. I also spoke to a csr who told me that as I do new backups, old files that are not being backed up anymore will drop off after about 30 days.


Glad you got it sorted! 

A veteran - whether active duty, retired, national guard, or reserve - is someone who, at one point in his or her life, wrote a blank check made payable to The 'United States of America', for an amount of 'up to and including my life.'





Community Icon
I am not a Comcast employee, I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help.To learn more about XFINITY Forum Expert program click here.
Was your question answered? Mark it as an accepted solution!solution Icon
Did this post help? Why not give it a kudo!!!Kudos Icon
Community Icon
I am not a Comcast employee, I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help.To learn more about XFINITY Forum Expert program click here.
Community Icon
I am an XFINITY Forum Expert and I am here to help. Expert Program