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Activation not working on new version of NSS

Posted by
Edited on
‎08-05-2015 08:52 AM

Security Expert

Member Since: ‎10-28-2003
Posts: 6,339
Message 1 of 1 (8,845 Views)

Activation not working on new version of NSS

[ Edited ]

I understand the users who are experiencing this situation are frustrated - gee, you should be on this end of the conversations attempting to help users.

 

The following is what Norton has posted:

 

NORTON PRODUCTS THROUGH AN INTERNET SERVICE PROVIDER


Question: My Norton product is from my Internet Service Provider (ISP). How do I get a Windows 10 compatible version?
Answer: Different ISP partners are updated in different ways:

 

I have tried to assist with other options that have worked for other Comcast NSS users who had installed Win 10 and lost their NSS, but it is apparent that there is nothing that can be done by us users to correct the activation situation.

 

I have contacted Harry (Norton Support) asking for help and received the following information :

 

Try this for activation problems:

1. make sure that IE or Chrome is set as defualt browser

2. Run Norton Removal tool from http://www.norton.com/symnrt

3. Delete the "Norton" folder from C:\ProgramData(X86)

4. Reinstall & try to activate again.

 

Please post in the forums if this heps your situations. 

 

A veteran - whether active duty, retired, national guard, or reserve - is someone who, at one point in his or her life, wrote a blank check made payable to The 'United States of America', for an amount of 'up to and including my life.'




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