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Norton security subscription being cancelled

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Norton security subscription being cancelled

Is anyone else getting pop-ups from Norton saying their account is closed because Comcast has cancelled their Internet service (even though Internet service is NOT cancelled)?  Happened last week and an English-as-a-foreign language chat rep had me uninstall and reinstall.  I'm ready to make massive scene at local Xfinity store.  Feedback???

Accepted Solution

Re: Norton security subscription being cancelled

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Frequent Visitor

Re: Norton security subscription being cancelled

Happened to me today. I also noticed that my internet apps (such as you tube) on the tv do not work and says I required high speed internet. Too late for me to call customer service.

Security Expert

Re: Norton security subscription being cancelled

Please see explaination and suggestion to contact Norton Chat in the following link:

 

https://forums.xfinity.com/t5/Anti-Virus-Software-Internet-Security/Norton-subscription-has-been-can...

 

A veteran - whether active duty, retired, national guard, or reserve - is someone who, at one point in his or her life, wrote a blank check made payable to The 'United States of America', for an amount of 'up to and including my life.'




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New Poster

Re: Norton security subscription being cancelled

Thanks so much.  Your solution was much more elegant than what I received in my Comcast chat.  Now hoping the fix sticks this time!

 

Marked your response as a best answer, and will look for your id if I stumble into more FUBARs on Comcast!

Security Expert

Re: Norton security subscription being cancelled

You are very welcome,

 

A veteran - whether active duty, retired, national guard, or reserve - is someone who, at one point in his or her life, wrote a blank check made payable to The 'United States of America', for an amount of 'up to and including my life.'




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
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I am not a Comcast employee.

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Frequent Visitor

Re: Norton security subscription being cancelled

Unfortunately, this does not fix the current problem.

Security Expert

Re: Norton security subscription being cancelled

aardvark777,

 

As this thread has been marked as solved I replied to your other similar post which should receive more views than  solved thread:

 

http://forums.xfinity.com/t5/Anti-Virus-Software-Internet-Security/Norton-subscription-has-been-canc...

 

 

A veteran - whether active duty, retired, national guard, or reserve - is someone who, at one point in his or her life, wrote a blank check made payable to The 'United States of America', for an amount of 'up to and including my life.'




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
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I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

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