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Norton Security Installation

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Norton Security Installation

I need help:

I have Internet thru Comcast/Xfinity. I try to install Norton Anti Virus Software. Every time, I was asked to enter 13 digit seciruty code. I called Xfinity/Comcast technical support several times. Either they do not know anything about this code or gave me a not working code. Is it a scam from Comcast to advertise something that cannot be installed?

Comcast/Xfinity has no email for me to communicate with them.

I may have to psot this complain on Facebook or something like that to get some help.

Thanks for any help from any body.

Comcast customer support is useless, for this matter.

Dy Nguyen

A lingtime but unhappy Comcast Customer

Valued Contributor

Re: Norton Security Installation

@dynguyen41- There is a link at the bottom of this page "Download Norton Security" that will bring you to: https://internetsecurity.xfinity.com/ From there I clicked on "Learn More About Norton Security Online" and it brought me to: https://internetsecurity.xfinity.com/products-and-services/norton-security-online/ If you scroll down below "Instructions" you will see the steps needed to get your complementary copy of "Norton Security Online". Let me know if this helps, I hope your Xfinity service is seamless from here on out! -TheMasterTech

Valued Contributor

Re: Norton Security Installation

If it is asking you to enter the pin, you could be using the wrong Norton Account to log in.  If you cannot guess what Norton Account you originally used to set up Norton Security Online from Xfinity, PM me and I can have someone from support reach out to you to help you figure it out.