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Is this a scam?

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Is this a scam?

 A few minutes ago I received a call.  Caller ID indicated it came from 800-934-6489, which appears to be a legitimate Comcast number.

The caller addressed me (in heavy accented English) by my first name and informed me that my identity had been stolen and my internet connection was now being used for illegal activity.

Being suspicious I asked for a number at which I could call back after consulting with Comcast.  He gave me 855-614-6207.

I am now trying to establish if this was a legitimate call, and whether I should call back.

 

Knowledgeable advice will be much appreciated. Thanks.

Official Employee

Re: Is this a scam?

There are no notes associated with your account regarding a phone call to you or anybody else. If you’re nervous about your internet, change your Wi-Fi information.

Re: Is this a scam?


@ComcastAndrew wrote:
There are no notes associated with your account regarding a phone call to you or anybody else. If you’re nervous about your internet, change your Wi-Fi information.

@Knoxville-Al ,

 

Just an added link in order to hopefuly better assist you with accomplishing what ComcastAndrew suggested:

 

https://www.xfinity.com/support/articles/view-change-wifi-password