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Constant Gaurd

Regular Contributor

Constant Gaurd

I don't want this garbage, I didn't ask for this garbage, I AM a retired I.T. specialist and take care of my own security. I don't need your help. I can block it anyway except for the fact that I have to open my web developer tools to get rid of it and I am NOT about to keep doing this every time this popup shows. Do I need to change my provider?

Security Expert

Re: Constant Gaurd

Hi trytibbs,

Exactly what Constant Guard garbage are you tryng to get rid of?  Can you tell us specific functions/apps etc?

A veteran - whether active duty, retired, national guard, or reserve - is someone who, at one point in his or her life, wrote a blank check made payable to The 'United States of America', for an amount of 'up to and including my life.'




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Regular Contributor

Re: Constant Gaurd

 

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Regular Contributor

Re: Constant Gaurd

Is this clear enough? It even pops up on the Comcast website! It took 4 attempts to even be able to post this image. A bot itself telling me I have a bot on my network.

Imagine that.

Security Expert

Re: Constant Gaurd

It is clear and as an IT specialist, you should have already tried all the links associated with the pop-up as well.

 

Addtional info from Comcast follows:

https://internetsecurity.xfinity.com/products-and-services/bot-detection-and-removal/

 

Have you contacted Security Assurance for addtional help?  They are far better able to assist you than anyone in this forum, as most of us are comcast users the same as you are:

https://internetsecurity.xfinity.com/help/report-abuse/

A veteran - whether active duty, retired, national guard, or reserve - is someone who, at one point in his or her life, wrote a blank check made payable to The 'United States of America', for an amount of 'up to and including my life.'




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I am not a Comcast employee, I am a paying customer just like you!
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We ask that you post publicly so people with similar questions may benefit from the conversation.
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I am an XFINITY Forum Expert and I am here to help.
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Regular Contributor

Re: Constant Gaurd

You're missing the point. I check my PC's often and run scans. I don't need Comcasts popup telling me I need to do this.

Security Expert

Re: Constant Gaurd

What did Customer Security Assurance tell you about WHY you are rceiving the warnings? 

 

Xfinity's bot notification tool looks for patterns coming from your home network that match their  infection libraries. If they suspect that a device on your home network is infected, they will send you an alert via email and via a browser notification.  You may be able to get addtional help from them as I suggested before.

 

They are the ones controlling the notiifications, and although they may be false warnings, they are the ones controlling them and onlyones that may be abe to stop them.  There is no  opting out of the program.

 

A veteran - whether active duty, retired, national guard, or reserve - is someone who, at one point in his or her life, wrote a blank check made payable to The 'United States of America', for an amount of 'up to and including my life.'




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Regular Contributor

Re: Constant Gaurd

I am fully aware of all of this. The object of my post is to make others aware of this and possibly let Comcast know there are those of us who don't want their help and are fully aware of how to take care of their own security. If your intent is to argue, you're wasting your time. Go find someone who needs your help.

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