Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,859,264

members

1,147

online

29,121

topics

Top

Comcast passwords hacked

New Poster

Comcast passwords hacked

We have been hacked. Our wifi passwords were hacked and our internet monthly data usage exceeded our plan in less than 10 days - even though were were 1500 miles away on vacaySmiley Sad

Last month our netflix account on our comcast fed tv was hijacked and we paid a "ransom" for " service" which ws then ultimately refunded by the hijacker after we reported him to our CC and paypal.

Has comcast been hacked ?? anyone hear of anything?

Admin1

Re: Comcast passwords hacked

Hi Delraydata -- We have not had any data breaches where others could obtain your information. It appears you hacked the old fashioned way. We would recommend changing your passwords, and perhaps making them more complicated, to prevent further hacks. You can report issues or learn more about protecting yourself with this link: http://constantguard.xfinity.com/help/report-abuse/


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

New Poster

Re: Comcast passwords hacked

That's bull, mine was hacked, a wireless account was opened and phones have been shipped to different states multiple times.  And this started in September when my internet service shot up to $400 per month because I went over on data usage, but the non-English-speaking customer service reps at comcast just tell you reset your password and never follow up.  They seemed very familiar with the whole thing when I called but no one does much to change it. I am just going to close my Comcast account and use a mobile hotspot.  At least Verizon cares about security.

New Poster

Re: Comcast passwords hacked

hello comcast  it seems this is all over the internet -- no secret at all

 

https://www.theguardian.com/technology/2017/oct/16/wpa2-wifi-security-vulnerable-hacking-us-governme...

Service Expert

Re: Comcast passwords hacked


@Delraydata wrote:

hello comcast  it seems this is all over the internet -- no secret at all

 

https://www.theguardian.com/technology/2017/oct/16/wpa2-wifi-security-vulnerable-hacking-us-governme...


And this points to Comcast specifically how?  That's an article that discusses a vulnerability.  It doesn't say anything about Comcast security being breached and account information being hacked.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

New Poster

Re: Comcast passwords hacked

also, this is for your wifi-password, that means someone would have to be sitting out side your house or be within range of your wi-fi for this to have any effect, the only other thing this could do is if you are useing wifi in a public area. as a rule of thumb i never buy anything if im connected to a public wifi.

New Poster

Re: Comcast passwords hacked

My email accounts were hacked and7 additional accounts added. Xfinity security never caught it. Now weeks later I am getting chargeson my credit account on Xbox. I don’t have one and iTunes. At least Apple is attempting to help. Microsoft nothings.
Xfinity did absolutely nothing!!!
Security Expert

Re: Comcast passwords hacked

See if the following info helps you report this to Comcast as ComcastZach suggested earlier in this thread:

 

https://constantguard.xfinity.com/help/report-abuse/

 

A veteran - whether active duty, retired, national guard, or reserve - is someone who, at one point in his or her life, wrote a blank check made payable to The 'United States of America', for an amount of 'up to and including my life.'




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Forums Tips and Tricks:
Tagging Posts... See More
Discussion stats
  • 7 replies
  • 2076 views
  • 0 kudos
  • 7 in conversation