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closed captioning not in synch with video-way off

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closed captioning not in synch with video-way off

I am deaf-tv is not useable without cc. The cc is so far behind the video, tv is of no use. I find no setting to synch the two

Service Expert

Re: closed captioning not in synch with video-way off

 

tom2213,

 

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.




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Re: closed captioning not in synch with video-way off

Mine had been out of sync by 5-10 minutes. Turned the power off to the box and when turned back on the CC is in sync.